Laquita Rutledge

• Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
• Streamlined help desk processes for increased productivity and improved response times.
• Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
• Improved user experience with proactive system maintenance and updates.

• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Educated clients on insurance policies and procedures.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Approached potential clients by using direct marketing mailings and phone contacts.

• Fostered positive working relationships with regular customers.
• Completed on-time deliveries by choosing best and most efficient routes.
• Managed customer inquiries and complaints in polite and professional manner.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Delivered packages to customer doorsteps and business offices.
• Successfully avoided time delivery delays by carefully planning best routes.
• Operated vehicle safely in highly congested areas with no traffic violations.

• Maintained friendly and professional customer interactions.
• Examined customer loan applications for loan approvals and denials.
• Boosted sales and customer loyalty through incentive programs.
• Consulted customers to boost product sales and services.
• Complied with regulatory guidelines and requirements.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Assessed employee performance and developed improvement plans.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Established team priorities, maintained schedules and monitored performance.
• Developed strategy to increase sales and drive profits.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored security to protect employees, customers and property.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Work

• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Understood each target customer's business model, mapped out organization and identified unique technology needs.
• Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.

• Reached out to customers after completed sales to suggest additional service or product purchases.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Updated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products.
• Met customer call guidelines for service levels, handle time and productivity.