LAQUITA SMITH
JACKSONVILLE,FL
Summary
Results-driven Lead Associate with a proven track record of success in planning and implementing operational improvements. Highly skilled in housekeeping, customer service, and warehouse operations. Dedicated to ensuring optimal customer service in the business and hospitality industry. Expertise in picking, packing, record keeping, and maintaining a clean warehouse area. Experience in policy development and staff management procedures that positively impact overall morale and productivity. Energetic team player with top-notch organizational skills committed to delivering exceptional results. Diligent caregiver with a background in providing personalized assistance and care to clients with diverse medical conditions. Proficient in organizing medications, doctor appointments, and personal activities. Caring, organized, and friendly with excellent interpersonal skills. Skilled non-medical care provider offering comprehensive in-home care services, complete domestic duties, assistance with self-care and hygiene, and companionship. Anticipates and proactively addresses client needs. Friendly and engaging with strong attention to detail. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual who assists with nursing treatments, supports diagnostic procedures, and provides companionship. Passionate about improving the well-being of others and providing compassionate treatment to the patient community.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Jacksonville, Fl
01.2021 - 05.2022
- Performed all warehouse clerk duties including picking, packing
- Picked all orders with 100% accuracy despite high speeds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Cashier/ Assistant Manager
Popeyes Louisiana Kitchen
Tallahassee, FL
08.2016 - 12.2023
- Helped customers complete purchases, located items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Used cash registers and POS systems to request and record customer orders and compute bills
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Checked completed orders for accuracy and bag meals for easy carrying.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Front Desk Associate
Doubletree By Hilton Hotel Tallahassee
Tallahassee, FL
02.2021 - 12.2021
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process
- Retrieve mail, packages and documents on behalf of guests, promptly verify receipt and arranging for pickup or transmittal
- Provide guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Protect guest valuables with a main safe or in individual boxes to maximize security
- Take reservations over phone, in person and via computer for guests and provide confirmation information.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
Lead Associate
Goodwill
Tallahassee, FL
08.2019 - 02.2021
- Train and develop new sales team associates in products, selling techniques and company procedures
- Organize racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Engage with customers to effectively build rapport and lasting relationships
- Prepare merchandise for the sales floor by pricing or tagging
- Apply security and loss prevention training toward recognizing risks and reducing store theft.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Established clear lines of communication between team members for better collaboration and overall efficiency.
- Implemented innovative solutions to overcome project challenges, maintaining timelines without compromising quality.
- Mentored and guided employees to foster proper completion of assigned duties.
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Developed and executed strategic plans to expand market share, resulting in increased revenue and business growth.
Shift Manager
Wendy's
Tallahassee, FL
10.2016 - 04.2020
- Consistently provided friendly guest service and heartfelt hospitality
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Operated the drive-through window and sales register quickly and efficiently
- Handled currency and credit transactions quickly and accurately
- Managed schedules, accepted time off requests and found coverage for short shifts
- Tracked receipts, employee hours and inventory movements
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Housekeeper
Microtel Inn & Suites
Tallahassee, FL
04.2018 - 11.2019
- Disposed of trash and recyclables each day to avoid waste buildup
- Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
- Accepted accountability for all assigned building keys, master keys and access cards
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Receptionist
Tallahassee Urban League Inc
Tallahassee, FL
05.2017 - 05.2018
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Maintained a clean reception area, including lounge and associated areas.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Representative
California Marketing Group
Tallahassee, FL
12.2017 - 03.2018
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information
- Provided an elevated customer experience to generate a loyal clientèle
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Directed calls to appropriate individuals and departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier
Burger King
Tallahassee, FL
07.2016 - 01.2018
- Maintained cleaned, sanitized and well-organized food preparation zones
- Performed shift change tasks each day to keep the store efficient and neat
- Promoted customer loyalty by efficiently handling food and service complaints
- Counted cash in the register drawer at the beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Housekeeper
Motel 6
Tallahassee, FL
06.2015 - 01.2017
- Disinfected bathrooms and removed mold from shower stalls and bathtubs
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Assisted with laundry duties, including folding, ironing and pressing
- Engaged positively with occupants while cleaning their rooms and the common areas.
Care Assistant
Harbor Chase Assisted Living
Jacksonville, Fl
06.2015 - 11.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Caregiver, Special Needs
RiverChase Health and Rehabilitation Center
Jacksonville,Fl
11.2022 - 04.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
- Implemented behavior modification techniques to address challenging behaviors while maintaining respect for each individual''s unique needs.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Encouraged overall wellness through engaging exercise routines tailored to each client''s abilities and interests.
- Served as a reliable resource for families in navigating community support services and resources relevant to their loved one''s unique needs.
- Prepared meals and snacks and fed clients.
Med Tech/Care Partner
The Medical Team
Tallahassee, FL
02.2022 - 09.2024
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Conducted comprehensive equipment calibration checks, ensuring consistent performance levels across all testing instruments used within the facility.
- Continuously improved skills through ongoing education and professional development courses.
- Adapted quickly to new laboratory information systems, improving report turnaround times and clinical decision-making.
Education
GED -
PACE Center for Girls, Leon
Tallahassee, FL01.2014
Skills
- Quick learner
- Proficient in cash management
- Multi-line phone talent
- Exceptional communication skills
- Team management
- Takes direction well
- Strong interpersonal skills Service-oriented
- Creative problem solver Proficient in Microsoft Office
- Customer Orders
- Accuracy
- Unloading trucks
- Pallet Jack Operation
- Packing
- Order Picker
Technical report writing
Direct Patient Care
Patient monitoring
Patient vital taking
MEDITECH software
Dementia and Alzheimer's knowledge
Companionship and emotional support
Documenting behaviors
Indirect Patient Care
Patient care
Medication Administration
Cooking meals
Light cleaning
Errands
Grooming assistance
Companionship skills
Mobility support
Professional telephone demeanor
Strategic sales knowledge
Order fulfillment
Key holder experience
Scheduling
Medication dispensing
Organizational skills
References
Available upon request
Certification
Safe Serv
Timeline
Caregiver, Special Needs
RiverChase Health and Rehabilitation Center
11.2022 - 04.2023
Med Tech/Care Partner
The Medical Team
02.2022 - 09.2024
Front Desk Associate
Doubletree By Hilton Hotel Tallahassee
02.2021 - 12.2021
Warehouse Associate
Amazon
01.2021 - 05.2022
Lead Associate
Goodwill
08.2019 - 02.2021
Housekeeper
Microtel Inn & Suites
04.2018 - 11.2019
Customer Service Representative
California Marketing Group
12.2017 - 03.2018
Receptionist
Tallahassee Urban League Inc
05.2017 - 05.2018
Shift Manager
Wendy's
10.2016 - 04.2020
Cashier/ Assistant Manager
Popeyes Louisiana Kitchen
08.2016 - 12.2023
Cashier
Burger King
07.2016 - 01.2018
Care Assistant
Harbor Chase Assisted Living
06.2015 - 11.2020
Housekeeper
Motel 6
06.2015 - 01.2017
GED -
PACE Center for Girls, Leon