LaQuita Stevenson
Huntersville,NC
Summary
Dedicated and detail-oriented healthcare access professional with extensive experience in patient eligibility verification, coordinating financial and clinical resources, and managing copay assistance programs. Known for maintaining precise clinical documentation and ensuring timely, barrier-free access to treatment.
Overview
19
19
years of professional experience
Work History
Patient Care Manager
Iqvia
Northborough, Massachusetts
01.2023 - Current
- Contact insurance companies to verify patient eligibility and coverage.
- Handle inbound calls to assist with pharmacy-related support or program questions.
- Serve as the primary point of contact for patients.
- Assist patients in accessing community resources to help financially cover the cost of medication.
- Support enrollment into copay assistance programs (manufacturer-sponsored or nonprofit).
- Reach out directly to patients (outbound calls) to gather necessary information, document details accurately.
Brand Ambassador
Positec
Charlotte , NC
03.2017 - 02.2023
- Handle inbound calls, emails, and chats, offering guidance on product features, usage, troubleshooting, and maintenance.
- Recommend suitable products based on customer needs and preferences.
- Develop deep understanding of Positec’s full product lineup, including tools, accessories, and lawn & garden equipment.
- Assist customers in troubleshooting minor issues and directing them to service resources when needed.
Site Coordinator
AmerisourceBergen
Fort Mill, South Carolina
09.2016 - 03.2017
- Help ensure timely completion of site-level deliverables, including data entry, query resolution, and patient visit documentation.
- Review patient record (verify benefits) for any errors before submitting to provider.
- Assist with scheduling participant visits and follow-up appointments.
- Maintain patient records, orders, and documentation following company and regulatory standards.
- Maintain a professional, compassionate approach when supporting patient-focused programs.
Patient Case Coordinator
AmerisourceBergen
Charlotte, North Carolina
08.2014 - 02.2016
- Coordinated patient appointments and managed schedules for optimal efficiency.
- Coordinated with physicians, clinics, specialty pharmacies, and payers to ensure smooth access to prescribed therapies.
- Educated patients and caregivers on treatment logistics, therapy expectations, injection or administration training (if applicable), and other program services.
- Collaborate with internal teams (e.g., reimbursement specialists, nurse case managers, field teams) to escalate and resolve complex issues.
Reimbursement Counselor
AmerisourceBergen
Charlotte, North Carolina
03.2009 - 08.2012
- Coordinated and managed all aspects required to obtain prescription drug coverage for patients.
- Worked closely with insurance companies, physician offices, and healthcare professionals to maximize reimbursement solutions.
- Acquired and maintained in-depth knowledge of public and private funding mechanisms, payer policies, and reimbursement pathways.
- Served as a liaison between patients, providers, and the company’s patient support or hub services to resolve access or reimbursement issues.
- Report adverse events (if required) to the appropriate internal teams.
Billing Clerk
Hewitt & Associates
Charlotte, North Carolina
09.2006 - 01.2009
- Processed billing statements using accounting software efficiently.
- Verified accuracy of invoices before distribution to clients.
- Accurately collected on delinquent accounts and assisting with making payment arrangements on overdue accounts.
- Ensured the correct information was provided for the different medical plans such as HMO. PPO. POS and Medicare Part A&B and EPO.
Education
Accounting
Central Piedmont Community College
Charlotte, NC01-2014
Skills
- Patient eligibility verification
- Copay assistance programs
- Patient resource coordination
- Medication access facilitation
- Clinical documentation management
- Customer relationship management
- Ability to contact and work with insurance companies to assess eligibility, verify coverage, and perform benefit investigations
Accomplishments
Top Performer Award July 2025 - Exceeded KPL
References
References available upon request.
Timeline
Patient Care Manager
Iqvia
01.2023 - Current
Brand Ambassador
Positec
03.2017 - 02.2023
Site Coordinator
AmerisourceBergen
09.2016 - 03.2017
Patient Case Coordinator
AmerisourceBergen
08.2014 - 02.2016
Reimbursement Counselor
AmerisourceBergen
03.2009 - 08.2012
Billing Clerk
Hewitt & Associates
09.2006 - 01.2009
Accounting
Central Piedmont Community College