Laquita Warner
Tucson,AZ
Summary
Diligent Remote Customer Service Professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Remote
Volt Workforce Solutions
04.2025 - 10.2025
- Provided prompt and effective customer support for inquiries and issue resolution.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Assisted in training new team members on company policies and procedures.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Resolved customer complaints efficiently, ensuring high levels of satisfaction.
- Adapted quickly to changing priorities, demonstrating flexibility in a dynamic environment.
Warehouse Worker
Amazon
01.2024 - 04.2025
- Operated forklifts and pallet jacks for efficient material handling and inventory management.
- Coordinated shipment schedules to ensure timely distribution of products to clients.
- Trained new employees on safety protocols and warehouse procedures for compliance.
- Monitored inventory levels, performing regular stock checks to maintain accuracy.
- Collaborated with team members to streamline workflows across shipping and receiving departments.
Customer Support Specialist Remote
Home Depot
01.2022 - 01.2024
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with product inquiries, ensuring accurate information delivery and enhancing satisfaction.
- Resolved customer complaints promptly, utilizing conflict resolution techniques to restore trust and loyalty.
- Collaborated with team members to improve service processes, increasing overall efficiency and response times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Reimbursement Specialist Remote
Comcast/Xfinity
04.2020 - 01.2023
- Processed and verified insurance claims for accuracy and compliance with reimbursement policies.
- Collaborated with healthcare providers to resolve billing discrepancies and ensure timely payments.
- Maintained up-to-date knowledge of payer regulations and reimbursement guidelines to optimize claim submissions.
- Developed training materials for new hires on reimbursement processes and system navigation.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
Education
Associate of Science -
Pima Community College
Tucson, AZ06-2027
Professional Trainer -
ISSA
Phoenix, AZ04-2023
Medical Assistant Certification - Medical Assistant
Kaplan Career Insititue
Nashville, TN01-2009
High School Diploma -
David Mackenzie High
Detroit, MI06-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
- Microsoft Excel
- Client relations
- Payment processing
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Full Professional
Interests
- Gym Workouts
- Mindfulness Practices
- Team Sports
- Documenting and sharing travel experiences
- Volunteer Travel
Timeline
Customer Service Representative Remote
Volt Workforce Solutions
04.2025 - 10.2025
Warehouse Worker
Amazon
01.2024 - 04.2025
Customer Support Specialist Remote
Home Depot
01.2022 - 01.2024
Reimbursement Specialist Remote
Comcast/Xfinity
04.2020 - 01.2023
Associate of Science -
Pima Community College
Professional Trainer -
ISSA
Medical Assistant Certification - Medical Assistant
Kaplan Career Insititue
High School Diploma -
David Mackenzie High
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