LaQuita Williams
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Certified Pharmacy Technician
Regional One Health Medical Center
10.2021 - Current
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Pharmacy Technician
Walgreens
09.2020 - 10.2021
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Patient Care Advocate
Accredo Health
08.2018 - 09.2019
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Maintained patient records and updated electronic health systems to safeguard data.
- Scheduled medication for home delivery, and triage patient issues to recommended departments
Education
High School Diploma -
Melrose High School
Memphis, TN05.2006
Skills
- Prescription Interpretation
- Analytical Thinking
- Data Entry
- Medication Dispensing
- Attention to Detail
- Customer Service
- HIPAA Regulations
- Insurance Billing
- Answering customer questions
- Problem-solving skills
- HIPAA Compliance
Timeline
Certified Pharmacy Technician
Regional One Health Medical Center
10.2021 - Current
Certified Pharmacy Technician
Walgreens
09.2020 - 10.2021
Patient Care Advocate
Accredo Health
08.2018 - 09.2019
High School Diploma -
Melrose High School