Summary
Overview
Work History
Education
Accomplishments
Languages
Computer Skills
Timeline
Generic

LaQuitha Lewis

Houston

Summary

Effecient high school graduate (4.0 GPA) with 10+ years of work experience and proven knowledge of conflict resolution, customer needs assessment and customer communications. Aiming to leverage my abilities to successfully fill long term position at a successful company. Frequently praised as diligent by my peers. I can be relied upon to help your company achieve its goal.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

Kelly Services
03.2022 - 03.2024
  • Working with customers/employees to identify computer problems and advising on the solution.
  • Logging and keeping records of customers/employee queries.
  • Analyzing call logs so you can spot common trends and underlying problems.
  • Updating self-help documents so customers/employees can try to fix problems themselves.
  • Working with field engineers to visit customers/employees if the problem is more serious.
  • Testing and fixing faulty equipment.

Insurance Verification Supervisor

Sutherland Global
12.2020 - 03.2022
  • Paid out insurance claims and/or denied insurance claims based on insurance coverage.
  • Logging and keeping records of customers/employee queries.
  • Responsible for verifying patient insurance coverage to ensure necessary procedures are covered by an individual's provider.
  • Responsible for entering data in an accurate manner, as it is the job to update patient benefit information in the organization's insurance system and verify that existing information is accurate.

City Letter Carrier

USPS
06.2017 - 10.2020
  • Planned and cased mail in sequence of delivery for designated route.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Delivered packages and mail to business and people in local area.

Customer Service Cashier

Lowe's
05.2016 - 04.2017
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Redeemed coupons to discount purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Insurance Benefits Claims Specialist

Aon Hewitt
10.2014 - 01.2016
  • Followed up with customers on unresolved issues.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Change, update, enroll employees in healthcare insurance.
  • Maintains financial accounts by processing customer adjustments.

Education

Bachelor of Science -

University of Houston
Houston, TX
06-2026

Eisenhower Senior High School
Houston, TX
05-2008

Accomplishments

  • Well-developed communication skills demonstrated through extensive customer service, answering multi-line phones, preparing reports and paperwork and positive interaction with individuals at all levels.
  • Knowledgeable in computer operations and applications including IBM-PC, Windows 98, 10 Key stroke.
  • Consistently noted by supervisors for outstanding job performance, reliability, multi-task skills, efficiency, accuracy, speed and timely completion of all assignments.
  • Analytical with bookkeeping, billing and data processing experience.
  • Hardworking, energetic and reliable; recognized for assuming additional responsibilities.
  • People oriented with excellent interpersonal skills, oral and written communication skills.
  • Team lead and Supervisor promotion within months from two companies

Languages

English
Full Professional

Computer Skills

Typing Speed: 40 Words per Minute.

Entry Terminal (PDT, Mainframe, Terminal)

Email Software (Outlook, Thunderbird)

Internet Browser (Internet Explorer, Firefox)

Personal Computers

Spreadsheet Software (Calc, Excel)

Microsoft Office Software (Word, WordPerfect)

Timeline

Technical Support Representative

Kelly Services
03.2022 - 03.2024

Insurance Verification Supervisor

Sutherland Global
12.2020 - 03.2022

City Letter Carrier

USPS
06.2017 - 10.2020

Customer Service Cashier

Lowe's
05.2016 - 04.2017

Insurance Benefits Claims Specialist

Aon Hewitt
10.2014 - 01.2016

Bachelor of Science -

University of Houston

Eisenhower Senior High School
LaQuitha Lewis