Mission Support Service Supervisor Union Gospel Mission of Tarrant County
08.2022 - 01.2024
Upon hire date as a mentor, promoted to a lead supervisor, and then promoted to supervisor.
Training new hires, revise staff to follow chain of command when resolving issues.
Assisted with training and development of team members.
Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
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