Laquithia Glover
Customer Service Manager
Bedford,TX
Summary
Proactive Warehouse Associate recognized for 10+ years of hands-on experience in shipping and receiving freight and picking and pulling stock. Expertise in wrapping, boxing, labeling and maintaining logs. Strong, robust and comfortable lifting up to 50 pounds at once. Skilled at working efficiently, correctly and quickly. Resourceful leader and able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.
Overview
20
20
years of professional experience
Work History
Shift Manager
Walgreens
12.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Document Processor
Alight Solutions
06.2022 - 12.2022
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Warehouse Associate
Warehouse Associates LP
01.2004 - 06.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Store Manager
Family Dollar
03.2017 - 10.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Shift Supervisor
CVS HEALTH
04.2013 - 08.2016
- Started as cashier and worked up to Shift Supervisor
- As Shift Supervisor, assist the management team in the day to day successful operation of the store and am responsible for operations and customer service when manager is not present
- Provide training, direction and supervision for up to 5 employees
- Responsible for merchandise presentation and displays
- Help with loss prevention techniques and conduct walkthrough of store
- Additional responsibilities include logging in delivery truck, reordering stock for store, cleaning and stocking shelves as needed.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
Overnight Stocker
WALMART
05.2010 - 08.2014
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
Housekeeping
INTOWN SUITES
02.2004 - 09.2009
- Cleaned rooms and insured comfort for customers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
University School of Las Colinas
Irving, TX06.2004
No Degree - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Customer service
- Stockroom, Pallet Jack
- Product Verification
- Labeling and Boxing
- Product Signage and Labeling
- Order Picking and Processing
- Stocking and Replenishing
- Warehouse Logistics
- Lifting and Sorting
- Shipping and Receiving
- Quantity Calculations
- Assembly and Production
- Verifying Shipments
- Inventory Tracking and Storage
- Picking and Processing
- Analytical and Methodical
- Troubleshooting Network Issues
- Tracking and Documentation
- Hardware and Software Repair
- System Performance Assessment
- Microsoft Windows and Office
- Configuring Devices
- SAP Systems
- Inventory controls
IT Technology
Currently studying Software Development, front end back end, and hardware infrastructure,
Timeline
Shift Manager
Walgreens
12.2022 - Current
Document Processor
Alight Solutions
06.2022 - 12.2022
Store Manager
Family Dollar
03.2017 - 10.2021
Shift Supervisor
CVS HEALTH
04.2013 - 08.2016
Overnight Stocker
WALMART
05.2010 - 08.2014
Housekeeping
INTOWN SUITES
02.2004 - 09.2009
Warehouse Associate
Warehouse Associates LP
01.2004 - 06.2022
High School Diploma -
University School of Las Colinas
No Degree - Criminal Justice
University of Phoenix
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