Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Hi, I’m
LaQuitta Craig
Atlanta,GA
Summary
Overview
9
years of professional experience
1
Certification
Work History
MARTA
Community Transit Police Officer
04.2019 - Current
Job overview
- Gather preliminary investigation information as first responder to altercation or crime scene from victims, witnesses, or suspects.
- Collects, analyze, and interpret information, documentation, and physical evidence associated with investigations.
- Create and planned community events serving 30 to 100 people to strength community relations with sponsors such as World of Coke Cola, Anthem Blue Cross Blue Shield, and Walmart.
- Executed warrants to apprehend wanted suspects for various crimes with different departments such as Secret Service, Georgia Bureau of Investigation, Fulton County Sherif Office.
Panera Bread
Catering Sales Coordinator
07.2015 - 04.2019
Job overview
- Communicated with over 500 customers during fiscal year to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Prepare multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed over over 300 customer accounts to secure customer satisfaction and repeat business during cold calls utilizing Sales Force and promotions.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction which increase sales by 63%.
Women's Resource Center To End Domestic Violence
Volunteer
01.2016 - 04.2017
Job overview
- Hotline advocates answer WRCDV's 24-hour hotline from our confidentially-located safe house
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Metro PCS
Assistant Store Manager
08.2014 - 03.2015
Job overview
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Generated promotional plans designed to boost store traffic and revenue.
Education
Georgia State UniversityAtlanta, GA
Associate of Science from Criminal Justice
05.2018
University Overview
Skills
- Agile Methodology
- Microsoft Office Suite (Excel, PowerPoint, and Word)- Advanced
- Project Planning
- Time Management
- Risk Mitigation
- Critical Thinking
- Customer Service
- Conflict Management
Certification
PMI- Agile Certified Practitioner , PMI-ACP
Awarded by Project Management Institute
Certified Scrum Master Certification, CSM
Awarded by Scrum Alliance
Google Project Management Professional Certificate
Awarded by Google
Agile Leadership Specialization Certificate
Awarded by University of Colorado
Timeline
Community Transit Police Officer
MARTA
04.2019 - Current
Volunteer
Women's Resource Center To End Domestic Violence
01.2016 - 04.2017
Catering Sales Coordinator
Panera Bread
07.2015 - 04.2019
Assistant Store Manager
Metro PCS
08.2014 - 03.2015
Georgia State University
Associate of Science from Criminal Justice
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