La'Quitta Moore

Designed detailed business plans to outline finances, goals and operations of company.

Optimized revenue streams by consistently exceeding client expectations..

Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.

Addressed injuries, trauma and stress using myofascial release & other modalities.

Guided clients through PNF stretches to target nerve receptors and extent muscle length.

Upheld professional standards of cleanliness and safety in all treatments.

Traveled to various locations to provide mobile massage services as requested by clients.

Responded promptly to client inquiries via phone or email regarding availability, scheduling appointments, fees.

Developed strong relationships with existing customers while building a new customer base through referrals and marketing efforts.

Worked collaboratively with other healthcare professionals when necessary.

Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.

Increased sales by providing exceptional service and maintaining positive and energetic attitude.

Developed and managed highly skilled on-site staff through recruitment, training and motivation.

Collected monthly assessments, rental fees, deposits and payments.

Developed strong, professional relationships with residents by delivering exemplary service and engagement.

Handled resident complaints and expedited maintenance requests.

Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Conducted market research to identify competitive rental rates in the area.

Maintained accurate records of all leases, renewals, and terminations in the property management software system, Yardi, CRM, On-Site.

Coordinated with vendors for repairs or improvements needed at properties.

Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.

Communicated with on-site and other property managers to complete pre-close and close activities, answered questions and facilitated timely completion of accounting processes.

Created tenant files, maintained records of rental payments, and tracked lease agreements.

Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.

Worked closely with legal department on preparing documents required for eviction proceedings.

Managed the safety and security of passengers on board flights.

Prepared aircraft cabins for flight, including checking emergency equipment, stocking food and beverage items, and ensuring passenger comfort items are available.

Inspected aircraft cabins before take off to ensure they met FAA requirements for cleanliness and proper functioning of equipment.

Promoted passenger and crew safety by complying with airline and federal aviation regulations.

Demonstrated exceptional customer service standards and ensured that passengers were comfortable during their flight.

Provided first aid to passengers in need of medical assistance during flight.

Developed strategies to improve customer service levels on board flights.

Resolved complaints from customers in a timely manner while maintaining a professional attitude at all times.

Coordinated meals, snacks, beverages, entertainment systems, sales activities. for passengers on board flights.

Comforted and provided reassurance to passengers during unforeseen or stressful events.

Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.

Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.

Ensured compliance with all state and local laws regarding fair housing practices.

Coordinated move-in and move-out procedures including inspections and cleaning services.

Developed strategies to increase occupancy levels through effective marketing campaigns.

Provided customer service support to ensure satisfaction throughout the tenancy period.

Ensured that all paperwork was completed correctly prior to signing leases.

Received, checked and processed applications for new leases.

Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.

Trained staff on compliance, policies and procedures to maximize success.

Wrote and filed reports each day on current leasing activities.

Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.

Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

Encouraged prospective tenants to fill out applications after property tours, maintaining a 35% closing rate or higher.