LaQuitta Ricks
Pearland,TX
Summary
Medical Assistant with experience in a fast pace environment providing all aspects of clinical and administrative duties in all areas of the medical practice. Has an in-depth knowledge and understanding of patient care procedures, medical clerical duties, and any other duties assigned. Have excellent oral communication, and written skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Claims Representative
UnitedHealth Group
10.2022 - Current
- File and process client insurance claims
- Ensure the coverage and figure the payment amount for each claim
- Draft and send statements of amount of coverage
- Send payments to doctor’s offices or hospitals for covered procedures
- Assist new customers in signing up for insurance coverage
- Enter all customer information into the computer system for future record
- Reimburse customers for payments made that should have been covered
- Help with customer appeals to denied claims.
Patient Access Representative (Emergency Room) II
Memorial Hermann Katy Hospital
11.2018 - 04.2022
- Updating patient demographics into health Quest
- Insurance verifications
- Obtain preapproval if necessary
- Collecting ER copays, deductibles and Co insurance
- Assist other coworkers in the hospital
- Checking patient into the Emergency rooms
- Making sure I recognize code stroke and Heart Attacks
- Scheduling patients for Orthopedic Follow up
- Obtaining consents for Emergency room visits
- Voted as Employee of the Month.
Regional Float Registered Medical Assistant
Memorial Hermann
08.2015 - 11.2018
- Room patient and document patient medications, histories, allergies, past medical
- Perform Strep, flu, Rsv, testing along with glucose and mono testing
- Check in and check out patient
- Answering phones
- Medication refills according to policy and procedures
- Collect copay, deductible, coinsurance Verify insurance the day before visit
- Travel and Assist multiple doctors with MHMG offices
- Help with patient satisfaction and making sure every patient gets quality care
- Scanning and faxing documents
- Assist with new hire medical assistant and training
- Performing accurate, legal, and ethical documentation at all times
- Discharge patient at the end of visit and re-schedules as applicable
- Print Care of Plan at the end of visit
- Other duties as assigned by applicable manager/leader
- Travel to different Memorial Hermann Medical Group throughout the Southeast Region.
Medical Assistant
Central Care Community Health Center
04.2014 - 08.2015
- Room patients, perform and document vitals, administers vaccines, medications, injections according to policy and procedure
- Pain assessment
- Update medication list in EMR, give patients a copy of updated medication list
- Perform EKG's
- Visual screening using Snelling eye Chart
- Audiology screening
- Emergency equipment function checks
- Monitor/document temperature checks, document corrective actions as applicable
- Phlebotomy, waived lab tests according to protocol in the absence of assigned lab person
- Participate in proficiency testing
- Perform and document emergency equipment function checks
- Check crash cart at required interval and restock as necessary
- Practice effective infection control
- Assist or initiate care in life-threatening emergency situations such as Code Blue
- Ask patients to complete satisfaction surveys
- Abides with all HIPAA rules and regulations
- Disposing of biohazard waste according to OSHA standards
- Practicing OSHA safety standards
- Performing accurate, legal, and ethical documentation at all times
- Discharge patient at the end of visit and re-schedules as applicable
- Print Care of Plan at the end of visit
- Other duties as assigned by applicable manager/leader
- Asks patients to complete a satisfaction survey on each day of visit (10 daily)
- Performs other duties as assigned inclusive of travel from one CCCHC site to another to perform.
Care Manager
Sunrise Senior Living
06.2011 - 05.2012
- Provide assistance to residents with tasks involving grooming and personal hygiene
- Assist with daily living activities including light housekeeping
- Providing dining services
- Doing laundry and more
- Attend social outings with residents while ensuring their safety
- Lead/attend group activities for social enjoyment and learning
- Notify management of changes in condition of residents and recommend adjustments in level of care and service
- Interact with residents' families and provide status updates.
Medical Assistant Externship
Beach Health Clinic
11.2010 - 01.2011
- Responsible for setting appointments, updating patient files, and filing charts
- Responsible for ensuring that patient's rooms were cleaned after each appointment
- Responsible for checking patient's vital signs
- Preparing patients for examinations, recording medical histories, and assisting the doctor during examinations
- Responsible for drawing blood and collecting urine samples
- Responsible for the sterilizing and cleaning instruments and preparation of treatment.
Education
Associate of Applied Science in Medical Assisting -
Medical Careers Institute
Virginia Beach, VASkills
- Knowledge of Microsoft Word
- Microsoft Excel
- Spreadsheet and PowerPoint
- HIPAA Compliance
- Claims Processing
- Microsoft Office
- Insurance Verification
- Healthcare regulations
- Payment Negotiation
- Cerner
- EPIC
Certification
Registered Medical Assistant
Typing Speed
50 words per minute
Personal Information
Title: Registered Medical Assistant
Timeline
Medical Claims Representative
UnitedHealth Group
10.2022 - Current
Patient Access Representative (Emergency Room) II
Memorial Hermann Katy Hospital
11.2018 - 04.2022
Regional Float Registered Medical Assistant
Memorial Hermann
08.2015 - 11.2018
Medical Assistant
Central Care Community Health Center
04.2014 - 08.2015
Care Manager
Sunrise Senior Living
06.2011 - 05.2012
Medical Assistant Externship
Beach Health Clinic
11.2010 - 01.2011
Associate of Applied Science in Medical Assisting -
Medical Careers Institute