Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laqula Bailey

Bethlehem,GA

Summary

Eager, dedicated, and reliable professional with 12+ years of experience in customer service, management, and sales. With success in driving and motivating a team. Proficient in operating under tight schedules and getting a team to meet deadlines while being compliant and customer-friendly. Self-sufficient, ambitious, determined, dependable/reliable, highly motivated, great communication, people-oriented.

Overview

10
10
years of professional experience

Work History

Call Center Representative

First Watch (Temp)
01.2024 - 09.2024
  • Achieved consistent customer satisfaction ratings of over 90%
  • Answered customer questions and Concerns
  • Maintained customer records
  • Provided an excellent customer experience
  • connected customers with financial specialists and experts
  • Assisted customers with financial goals and discussed strategies
  • Identified and found solutions to recurring issues

Quality Monitor

DG Solutions
05.2021 - 12.2023
  • Listen to and observe calls, made by call center agents
  • Score said calls
  • Provide timely feedback to department managers/supervisors/leads, so that they can share feedback and provide adequate coaching to the agents
  • Developed and managed a comprehensive project Quality Control Plan as well as develops best practices and process
  • Consistently meets or exceeds deadlines and objectives
  • Efficiently responds to problems and identifies opportunities to improve policies or procedures
  • Offers new ideas to the team, department, and/or organization
  • Demonstrates flexibility, resourcefulness, ability to be innovative and goal oriented
  • Instructed Call center agents
  • Leadership.

Loan Assistant

finance
10.2018 - 03.2021
  • Reviews all documentation received for completeness and ensures appropriate data is entered in the company's origination system, and that appropriate documentation is uploaded to the company's file system
  • Communicates with loan processor regarding documentation needed to process the loan and maintain effective follow up to ensure receipt of needed documents
  • Assists loan processor to gather information to clear underwriting conditions
  • Responds to inquiries and follows up with key individuals promptly to resolve problems
  • Contacted customers by mail, telephone, or in person concerning loan
  • Review loan assessments for qualification over the phone and in person
  • Established relationships with previous customers for future needs.

Comcast Customer Service Representative

Xfinity
02.2015 - 11.2018
  • Provide customers with up to date information about the products and features of Cable, Internet, Home Phone and Home Security Services
  • Utilize the techniques of Sales to ensure customer satisfaction and services requested provided in a professional manner
  • Conduct sales, transfer of services, build service packages and schedule appointments
  • Handling cash and credit card transactions Balanced cash drawer at close to shift
  • Resolved any customer opportunities by providing a solution to all concerns.

Education

High school diploma -

Rockdale County High School

Skills

  • Communication
  • Problem-Solving
  • Patience
  • Flexibility
  • Empathy
  • Time management
  • Active listening
  • Graphic design
  • Conflict resolution
  • Social skills
  • Customer service
  • Customer support
  • Phone etiquette
  • Data entry
  • Typing
  • Office experience
  • Organizational skills
  • Microsoft Office
  • Computer skills
  • Cash handling
  • Sales
  • Conflict management
  • Quality control
  • Leadership
  • Store management

Timeline

Call Center Representative

First Watch (Temp)
01.2024 - 09.2024

Quality Monitor

DG Solutions
05.2021 - 12.2023

Loan Assistant

finance
10.2018 - 03.2021

Comcast Customer Service Representative

Xfinity
02.2015 - 11.2018

High school diploma -

Rockdale County High School

Similar Profiles

CREATE PROFILE
Laqula Bailey