LaQula Harris
Operations manager
Alexandria,VA
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Store Manager
The Vitamin Shoppe
01.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Human Resources Intern
Rue 21
10.2012 - 01.2022
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
- Assisted with performance evaluations and identified areas for improvement to provide opportunities for growth.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Developed and implemented onboarding and orientation programs for new employees.
Education
Associate Of Applied Science - Massage Therapy
Centura College
Chesapeake, VA02.2019
Associate Of Business Administration - Business Administration And Management
Tidewater Community College, Chesapeake Va
Chesapeake, VA05.2004
Skills
- Hourly Shift Management
- Customer Service Management
- Report Generation
- Personnel Development
- Partnership Building
- POS Systems
- Supply Ordering
- Promotional Planning
- Payroll Management
- Talent Recruitment
- Problem-Solving
- Multitasking and Organization
- Bank Deposit Procedures
- Team Leadership
- MS Office Proficiency
- Financial Operations Management
- Culture Development
- Positive and Friendly
- Policies and Procedures
- P&L Administration
- Budget Controls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Store Manager
The Vitamin Shoppe
01.2022 - Current
Human Resources Intern
Rue 21
10.2012 - 01.2022
Associate Of Applied Science - Massage Therapy
Centura College
Associate Of Business Administration - Business Administration And Management
Tidewater Community College, Chesapeake Va
Similar Profiles
Sam ZandiSam Zandi
Sales Lead at The Vitamin ShoppeSales Lead at The Vitamin Shoppe
Kendrick SimpoKendrick Simpo
Sales Consultant at Vitamin ShoppeSales Consultant at Vitamin Shoppe
Francisco OsheaFrancisco Oshea
Health Enthusiast at The Vitamin ShoppeHealth Enthusiast at The Vitamin Shoppe
ELEXIDA DAUFFENBACHELEXIDA DAUFFENBACH
Health Enthusiast, Assistant Manager at Vitamin ShoppeHealth Enthusiast, Assistant Manager at Vitamin Shoppe
Denitra FlowersDenitra Flowers
Program Analyst at Office of the Secretary of the Army, DEPUTY ASA(ALT) DASMProgram Analyst at Office of the Secretary of the Army, DEPUTY ASA(ALT) DASM