Laqunita James
Houston,TX
Summary
Dynamic Program Specialist with a proven track record at KinderCare Learning Centers, excelling in compliance and enrollment growth through strategic marketing. Skilled in persuasive communication and data management, I foster professional development while enhancing team performance and customer satisfaction. Committed to achieving results and driving sales growth through effective problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Specialist
KinderCare Learning Centers
06.2020 - Current
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
- Increased enrollment through targeted marketing efforts and community outreach initiatives.
- Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
- Assisted in hiring, training, and mentoring new staff members, fostering a supportive work environment that encouraged professional growth.
Customer Sales Representative
Arise
01.2022 - 02.2025
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
- Assisted call-in customers with questions and orders.
- Maintained customer accounts and relationships.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Representative
Papa Johns
09.2016 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Cesar E Chavez
Houston, TX05-2017
Skills
- Group and individual instruction
- Persuasive communication style
- Office administration
- Performance assessments
- Data management
- Sales growth
Certification
- Certified , First Aid/CPR
Timeline
Customer Sales Representative
Arise
01.2022 - 02.2025
Program Specialist
KinderCare Learning Centers
06.2020 - Current
Customer Service Representative
Papa Johns
09.2016 - 06.2020
High School Diploma -
Cesar E Chavez