LaQuoya Belfort
Miami,FL
Summary
Dynamic administrative professional with extensive experience at the City of Miami, excelling in customer service and data entry. Proven ability to enhance office efficiency and maintain confidentiality while fostering strong client relations. Proficient in Microsoft Office Suite, streamlining processes, and contributing to a positive work environment through effective communication.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
City of Miami
03.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Building Services Assistant
City of Miami
09.2011 - 03.2025
- Enhanced tenant satisfaction by providing timely assistance with service requests and inquiries.
- Supported property management team in achieving high occupancy rates by maintaining a clean, well-maintained facility that attracted prospective tenants.
- Maintained accurate records, tracking essential details related to work orders, inventory levels, and service provider contracts.
- Assisted in the training and development of new team members, sharing expertise and promoting best practices within building services operations.
- Provided input on capital improvement projects that contributed to long-term value creation within the property portfolio.
- Performed preventative maintenance tasks to reduce downtime due to equipment failure or other issues.
- Streamlined work order processes for increased efficiency in addressing building maintenance needs.
- Assisted in the successful completion of various construction projects, ensuring minimal disruption to tenants.
- Conducted safety assessments to identify potential hazards and implement necessary corrective actions.
Office Worker
City of Miami
05.2009 - 09.2011
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Maintained digital and physical files for projects, business records and customer accounts.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Executed record filing system to improve document organization and management.
- Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
- Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
- Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
- Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
- Acted as a liaison between different departments within the organization – streamlining communication lines for enhanced productivity.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Coordinated and scheduled meetings and appointments.
Education
Business Administration
University of Phoenix
Tempe, AZ07-2015
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
- Documentation and recordkeeping
Timeline
Administrative Assistant
City of Miami
03.2025 - Current
Building Services Assistant
City of Miami
09.2011 - 03.2025
Office Worker
City of Miami
05.2009 - 09.2011
Business Administration
University of Phoenix
Similar Profiles
Luca PalaciosLuca Palacios
Lifeguard 1 at City Of MiamiLifeguard 1 at City Of Miami
Johanna CarrascoJohanna Carrasco
Information and Referral Aide at City Of MiamiInformation and Referral Aide at City Of Miami
Jennifer BoydJennifer Boyd
Solid Waste Office Manager at City of MiamiSolid Waste Office Manager at City of Miami
Sebastian VelazquezSebastian Velazquez
Lifeguard at City of MiamiLifeguard at City of Miami
Efrainny Rodriguez ConcepcionEfrainny Rodriguez Concepcion
Front Desk at Chesterfield hotelFront Desk at Chesterfield hotel