LaQuoya Q Brown

Reduced tower wait time by competently processing over 60 buyers’ pick-up requests weekly.
Accurately processed 40+ buyer payments daily via cash, check, money order, or credit with an 0% error rate.
Efficiently answered 100+ phone calls weekly and accurately responded to questions, inquires, and requests increasing customer satisfaction at 80%.
Correctly processed 30+ title and or/ vehicle sale documents daily.
Settled cash drawer balance at the end of business daily with an 0% error rate.
Correctly processed morning and night monetary deposits on a on call basis.

• Compiled, sorted, and verified 100% accuracy of over 4,000 vehicle donation data.
• Located and corrected 20% of data entry errors by comparing 100% of data with source documents.
• Used one computer for various applications, such as database management (Auto Donation), Microsoft Word, Microsoft Excel, and Raiser's Edge Blackbaud.
• Operated fax machines, copiers, or phone systems and arranged for repairs when equipment malfunctions.
• Communicated with staff directors to answer questions, disseminate or explain information, take orders, and address complaints.
• Typed, format, proofread, and edited over 4,000 of tax 1098-C documents via computer.
• Opened, sorted, and distribute over 60 incoming correspondence daily, including faxes and email.
• Prepared over 100 Thank You Letters and/or Tax Receipts weekly using word processing, spreadsheet, database, or presentation software.
• Accurately coded 5-10 Auction checks weekly and dispersed proceeds to correct charities.
• Processed up to 50 online and phone donations daily.
• Reviewed and updated client correspondence files and Blackbaud database information to maintain accurate records.
• Corrected any data entry error to prevent later issues such as duplication or data degradation.
• Verified accuracy and validity of data entered in databases
• Entered client information into databases quickly and with minimal errors.

• Received regional branch recognition award for 115% sales increase.
• Maintained cash balancing record with 100% rate of accuracy.
• Contacted 20‐40 potential clients to pursue sales based on client need.
• Opened 10‐15 checking accounts daily with cross sale ratio of 3 additional products opened.
• Pulled daily branch "Daily Huddle" reports.
• Processed quarterly Vault and ATM audits with 0% error rate.
• Assessed clients' financial situations to develop strategic financial planning solutions increasing sales close rate and customer loyalty by 50%.
• Earned global recognition by exceeding quarterly sales by 30%.
• Answered over 10 telephone inquiries daily on banking products including checking, savings, loans and lines of credit.

• Balanced currency, coin, and checks in cash drawers at 98% balance accuracy rate.
• Received over 50 checks and over $2000 cash daily for deposit, verified amounts, and checked accuracy of deposit slips.
• Monitored two bank vaults to ensure cash balances are correct resulting in 0% error rate.
• Cashed checks and paid out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds reducing error and risk at 100%.
• Count currency, coins, and checks received, by hand or using currency‐counting machine, to prepare them for deposit or shipment to branch banks or Federal Reserve Bank.
• Entered over 30 customers' transactions daily into computers to record transactions and issue computer‐generated receipts.
• Examined over 50 checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments, and legality of documents.
• Resolved over 10 problems or discrepancies weekly concerning customers' accounts.
• Prepared and verified over 50 cashier's checks on monthly basis.
• Processed average of 300 transactions daily, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
• Answered 10‐30 calls daily and assisted customers with their inquiries regarding bank products and services, and account inquiries.
• Explained and promoted 1‐2 additional products or services, such as credit cards and savings accounts, increasing teller referrals score at 80%.

• Increased sales by 40% promoting new products and maintaining thorough product knowledge.
• Completed administrative work such as scheduling, bank deposit and sales reports with 98% accuracy.
• Ensured exceptional customer service by building strong rapport with customers which improved customer retention by 30%.
• Assisted management with drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
• Priced over 1000 merchandise, stocked shelves and took inventory of supplies with 100% accuracy.
• Trained 15 new sales associates each quarter.
• Assigned work to team members based on company needs, personal strengths and job knowledge.
• Completed all point of sale opening and closing procedures, including counting contents of cash register.
• Operated cash register for cash, check and credit card transactions with 98% accuracy.

• Answered 10‐20 customers' questions about merchandise daily and recommended 1‐2 additional products increasing commission rate at 30%.
• Stamped, attached, or changed price tags on over 100 pieces of merchandise, referring to price list, which increased accuracy of inventory at 95%.
• Stocked over 100 shelves, racks, cases, bins, and tables with new or transferred merchandise increasing sales at 40%.
• Compared 20‐80 merchandise invoices weekly to items actually received to ensure that shipments are correct with 99% accuracy.
• Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases with 100 % accuracy.
• Take inventory or examine 20‐30 merchandise weekly to identify items to be reordered or replenished.
• Cleaned over 100 display cases, shelves, and aisles 100 % resulting in customer satisfaction and safety.
• Designed and set up 10‐12 advertising signs and displays of merchandise on shelves, counters, or tables attracting customers and promoting sales increase at 70%.