LaQwana D Lane
Atlanta,Georgia
Summary
Pleasant and personable professional with over 30 years of experience in office coordination, administrative support, reception, customer service, data management, file management and effective solutions for business. Outstanding strategist distinguished for proven leadership and team-building skills. Demonstrated ability to collaborate on functionally and ethnically diverse teams to complete assignments, exceed goals and elevate standards. Possess good character, high energy and effective communications skills, which ensure a positive work environment and strong team cohesion.
Overview
13
13
years of professional experience
Work History
Director of Transportation
Symphony Of South Shore
07.2020 - 01.2023
- Streamlined transportation operations by implementing efficient routing and scheduling systems.
- Reduced overall transportation costs through the optimization of logistics processes and negotiations with vendors.
- Improved on-time delivery rates by closely monitoring performance metrics and addressing issues promptly.
- Enhanced customer satisfaction through timely communication and proactive issue resolution.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth coordination of transportation activities.
Nursing Home Scheduler, Medical Records Coordinator, Director of Admissions
Estates of Hyde Park
11.2014 - 07.2020
- Enhanced patient care by efficiently scheduling nursing staff to maintain optimal coverage and minimize overtime costs.
- Streamlined the scheduling process by implementing an automated system, ensuring accuracy and reducing time spent on manual adjustments.
- Collaborated with nursing management to address staffing needs, resulting in improved patient satisfaction and nurse morale.
- Reduced scheduling conflicts by proactively identifying potential issues and working with nursing staff to find solutions.
- Managed daily shift changes, ensuring seamless transitions for both patients and staff members.
- Maintained accurate records of employee attendance, absences, and schedule modifications, enabling effective reporting to management.
- Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
- Enhanced staff efficiency by developing comprehensive training programs for new hires and ongoing professional development.
- Improved patient privacy by streamlining the medical records system and implementing strict access controls.
- Managed a team of medical records staff, promoting teamwork and consistently meeting departmental goals.
- Increased enrollment rates by implementing strategic marketing campaigns and targeted recruitment initiatives.
- Analyzed enrollment trends to inform data-driven decision-making in marketing and recruitment strategies.
- Organized successful open houses, information sessions, and tours to showcase the nursing homes strengths to prospective residents and their families.
- Organized successful open houses, information sessions, and tours to showcase the school''s strengths to prospective students and their families.
- Attracted a diverse range of applicants through innovative recruitment initiatives and cultural competency training for staff.
- Increased brand awareness by developing and executing a comprehensive social media strategy.
- Streamlined the admissions process, improving efficiency while maintaining high standards of candidate selection.
Receptionist
Manor Care Health Services
03.2012 - 01.2014
- Greet visitors and medical personnel entering the facility with enthusiasm and a smile, answer questions and grant access
- Process accounts payable invoices by verifying billing and submitting requisitions to the finance department
- Answer a multi-line phone system to direct calls, disseminate information and take message
Customer Service Representative
Comcast
08.2009 - 09.2011
- Handled inbound calls in a high volume call center to sell/up-sell products, answer questions about services, provide shipping & billing information and de-escalate problems
- Increased customer satisfaction and retention rates by answering questions about services, providing programming information and up-selling products
Education
Diploma - General Education
Thornwood High School
Business Management
Chicago State University
Chicago, ILSkills
- Office Coordination
- Administrative Support
- Customer Service
- Data Management
- File Management
- Relationship Management
- Workplace
- Complaint Investigation and Resolution
- Profit and Loss Management
- Coordinating Applications
- Regulatory Compliance
- Creative Solutions
- Customer Satisfaction
Timeline
Director of Transportation
Symphony Of South Shore
07.2020 - 01.2023
Nursing Home Scheduler, Medical Records Coordinator, Director of Admissions
Estates of Hyde Park
11.2014 - 07.2020
Receptionist
Manor Care Health Services
03.2012 - 01.2014
Customer Service Representative
Comcast
08.2009 - 09.2011
Diploma - General Education
Thornwood High School
Business Management
Chicago State University
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