Catherine Colon
Methuen,MA
Summary
Qualified customer service representative with 7+ years of experience in fast-paced customer service and call center environments. Personable and professional under pressure, I am looking for a full-time position where I can excel while also giving my best to an employer.
Overview
9
9
years of professional experience
Work History
Senior Banker
Bank of America
11.2023 - Current
- Serve as the primary contact for financial center clients, understanding their financial goals, and providing tailored guidance.
- Educate clients on, and assist with, using self-service technologies, such as the mobile banking app and ATMs.
- Connect clients with the right specialists for more complex financial needs, and manage a client portfolio.
- Support clients with transactional activities, open accounts, and perform account maintenance, ensuring adherence to procedures and regulatory requirements.
Markdown Associate
Burlington Coat Factory Warehouse
01.2023 - 11.2023
- Ensuring markdowns are processed according to company policies.
- Ensuring merchandise is properly priced.
- Running markdown reports, bringing products to the sales floor.
Photographer
Century 21
09.2018 - 03.2021
- Photographs of real estate foreclosed homes.
- Run errands.
- Meet up with clients to exchange keys and provide them with any documents that banks may have sent for them.
Customer Associate
Insulet Corporation
09.2016 - 07.2017
- Assist patients with placing orders for medical supplies, and advise them of shipping times.
- Delivered exceptional customer service through acknowledgment, communication, and commitment to quality.
- Responded resourcefully to customer requests and concerns.
- Processed credit payments in a timely manner, and accurately.
- Documented all customer inquiries and comments thoroughly and quickly.
- Request a prescription from the doctor's office as needed.
Education
High School Diploma -
Greater Lawrence Technical High School
Andover05-2009
Skills
- Bilingual (English, Spanish)
- Active listening skills
- Motivated team player
- Creative problem solver
- Positive and friendly
- Consistently meets company goals
- Excellent work ethic
- Customer oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Banker
Bank of America
11.2023 - Current
Markdown Associate
Burlington Coat Factory Warehouse
01.2023 - 11.2023
Photographer
Century 21
09.2018 - 03.2021
Customer Associate
Insulet Corporation
09.2016 - 07.2017
High School Diploma -
Greater Lawrence Technical High School