PMP & DASM certified project manager with 10+ years of experience in managing and coordinating projects across different industries: Healthcare Analytics, Research, Advertising/Marketing & Higher education.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Healthcare Analytics Project Manager
OSF Healthcare
04.2022 - 05.2024
Successfully planned, managed, and executed projects of varying complexity, from initial design through implementation, ensuring alignment with organizational objectives and divisional goals
Spearheaded Automation and Data Science initiatives, integrating people, processes, and technology to drive transformative change across the OSF Healthcare system and enhance operational efficiency
Developed and maintained detailed project work plans, outlining critical activities, allocating resources, and ensuring efficient task delegation and execution to meet project timelines and budgets
Led cross-functional teams, fostering collaboration, facilitating productive discussions, and effectively managing group dynamics to achieve project milestones and deliverables
Delivered clear, concise, and comprehensive project status updates through verbal and written reports to internal and external leadership, ensuring transparency, accountability, and informed decision-making
Consistently upheld department performance standards, demonstrating strong leadership in process improvement initiatives and ensuring excellence in project execution
Pioneered automation implementation: Successfully led the development and deployment of the first automated system within the EPIC platform to streamline the medication refill approval process based on established protocols, significantly enhancing operational workflows across OSF Medical Group facilities and boosting patient satisfaction
Drove process improvements: Spearheaded initiatives that delivered a measurable [% increase] in operational efficiency and achieved substantial cost savings
Recognized for leadership: Received multiple accolades for exceptional project execution and leadership, particularly for fostering and strengthening the collaboration between Advanced Analytics and OSF Medical Group (OSFMG)
Executive Assistant to the Director of Research
OSF Healthcare System
10.2018 - 04.2022
Act as a proxy for the director, providing seamless departmental leadership support
Prepare monthly financial reports and manage expense reporting, CC allocations, and check deposits via Premier
Support leadership during Clinical Research Billing and contract reviews and audits
Collaborate with the Clinical Research Billing Office on various projects
Plan and coordinate meetings, events, and logistics, including the annual Research Symposium Day at OSF Jump Center
Maintain departmental databases, record-tracking systems, and administrative SOPs
Manage research projects and assist in creating data reports, statements, and rosters
Serve as the payroll contact and timekeeper for the department
Handle administrative and clerical duties while maintaining a thorough understanding of departmental activities and responsibilities
Executive assistant to CEO
Quantum Holding/M&C Saatchi MENA
01.2012 - 04.2017
Served as a trusted advisor and key support to the CEO, acting as their primary point of coordination and assistance
Monitored and managed the progress of ongoing projects on behalf of the CEO, ensuring alignment with strategic goals and timely execution
Contributed to creative brainstorming sessions with agency teams, fostering innovative solutions and strategies
Developed comprehensive reports and presentations across various divisions of Quantum Group to support executive decision-making
Strategically managed and maintained the CEO's schedule, including domestic and international commitments, to ensure optimal efficiency and prioritization
Drafted and responded to the CEO’s emails and correspondence, maintaining professionalism and confidentiality
Acted as a key liaison between the CEO, shareholders, and executive board members, facilitating seamless communication and collaboration
Supervised and managed academic, professional, and technical staff, ensuring optimal performance and alignment with institutional goals
Monitored and implemented regulatory changes to maintain compliance with academic policies and procedures
Oversaw and streamlined processes and operations between the Registrar's Office and various faculties to enhance efficiency and collaboration
Prepared and delivered detailed monthly metric reports to the Registrar Director, providing actionable insights for decision-making
Conducted comprehensive training sessions on the Banner Oracle system for administrative staff, improving system proficiency and operational effectiveness
Provided expert guidance on complex academic registration requests for graduate and postgraduate students, ensuring adherence to institutional policies and academic requirements
Chief Admission Officer, Admission Office
Holy Spirit University of Kaslik
03.2006 - 09.2011
Managed & supervised admissions officers and oversaw entrance exams for all academic levels
Designed and implemented university admission policies
Compiled and presented enrollment statistics to leadership
Represented the university at student recruitment symposiums in Syria, Jordan and UAE
Translator/Individual contractor
United Nations International Independent Investigation Commission
07.2008 - 09.2008
Company Overview: UNIIC
Translated sensitive/classified documents (Arabic into English) related to the investigation commission
Proofread and edited final translated versions
Managed team database and shared space folders
Education
Disciplined Agile Scrum Master (DASM) -
Project Management Institute (PMI)
01.2024
PMP - undefined
Project Management Institute (PMI)
01.2018
Office Management Diploma - undefined
American University of Beirut AUB
01.2014
Masters in Translation - undefined
Holy Spirit University of Kaslik- USEK
01.2007
BA in Translation - undefined
Holy Spirit University of Kaslik- USEK
01.2006
Skills
Microsoft Office Suite
Healthcare applications
Analytical skills
Problem-solving
Process evaluation
Healthcare IT
Application implementation
Process optimization
Healthcare processes
Process integration
Operational success
Training
Research Coordinator Training, CITI Education, 11/01/18
Officer and Vice President for Public Relations, Forging Leaders/D54 Toastmasters International, 2017-2018
Co-founder, active member, Lebanese association for women LAW, 2014-2017
Business Etiquette Workshop, Faculty of Business USEK, 05/01/11
Effective Inter-relational Skills Training Program, Leader Minds, 10/01/10
Efficient Administrative Communication Skills, Business Consultancy & Training, 06/01/10
SIS Banner Educational System Training, ITS, 12/01/09 - 04/01/10
Oral Presentation, Public Speaking & introduction to marketing and selling Techniques workshop, Faculty of Business- USEK, 03/01/09
Legal Translator/Proofreading, Bureau Haddad for Translation (Lebanon), 2006-2007
Executive assistant, Foundation for Humans & Humanitarians Rights (Lebanon), 2005-2007
Certification
Project Management Professional (PMP) - Project Management Institute.