LARA AYOUB-AGHA

North Italia

The Cheesecake Factory

• Guest Reception: Enthusiastically greeted and welcomed guests with personalized service and consistent, best-in-class quality standards.
• Seating Management: Efficiently managed the seating chart and waitlist for 200+ customers, optimizing table turnover while maintaining guest comfort.
• Communication skills: Maintained effective communication with guests and staff to meet special customer requests and facilitated smooth service flow.
• Training: Trained new hosts and bakers on restaurant policies and best customer service practices.
• Reservation Management: Utilized reservation software tools to help optimize seating efficiency.
• Customer Service: Promptly addressed customer inquiries and concerns to ensure dining room quality standards.
• Team Collaboration: Collaborated with several front and back-of-the-house team members to coordinate service and fulfill multiple customer orders, while minimizing wait times.
• Cash Management: Managed cash drawer, performed daily reconciliations, and dispersed tips to servers.
• Promotions and Upselling: Recommended promotions and daily specials tailored to customer-specific tastes, successfully upselling menu items to increase sales revenue.
• Inventory: Labeled, stocked, and displayed merchandise as required. Communicated with managers, customers, and servers on item shortages.
• Menu Knowledge: Demonstrated excellent knowledge of menu items and specials from a 20+ page menu to assist customers with recommendations and dietary restrictions.
• Sanitation Standards: Ensured cleanliness and organization of the host area, bakery, and dining room in compliance with health and safety regulations.

• Accounting clerk for a multi-unit car wash company.
• Used QuickBooks to enter and reconcile financial transactions.
• Organized, scanned, and saved documents in a database to keep records of essential information.