Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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LARA BYERS

Los Lunas,NM

Summary

Competent Accounts Receivable Specialist bringing 15 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.

Overview

7
7
years of professional experience

Work History

Accounts Receivable - Collector

CareerStaff Unlimited, LLC
03.2022 - Current
  • Facilitated past due invoice payments of “Managed Service Provider” accounts.
  • Reduced DSO to 46 within six months of receiving accounts (Healthcare Average 63 Days).
  • Generated financial statements and reports to detail accounts receivable status.
  • Although these customers are not legally bound to terms, consistently collected within accepted metrics and achieved quarterly bonus.
  • Collaborated in several Ad Hoc committees to resolve internal issues.
  • Helped to create SOPs for Accounts Receivable department.
  • Created SOPs for training and development.
  • Trained new hires for Accounts Receivable.
  • Contacted internal and external customers to obtain documentation to support invoices and claims.
  • Verified discrepancies to resolve vendor billing issues.
  • Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Developed professional relationships with internal and external clients to encourage open communication and feedback.
  • Refined existing processes to optimize accounts receivable and collection efforts.
  • Liaised with other departments to investigate and resolve order or invoice-related issues.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Facilitated past due invoice payments by sending bill reminders and contacting clients.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Entered client details and notes into system for interdepartmental access and review.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Accounts Receivable – Analyst

Robert Half
01.2020 - 11.2020
  • Resolved payment disputes.
  • Managed portfolio with accounts remaining consistently above 85% to current.
  • Built strong relationships with customers which helped in collecting efforts.
  • Backup for payment posting when required.
  • Contacted internal and external customers to obtain documentation to support invoices and claims.
  • Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Posted cash receipts to customer accounts to maintain current and accurate account balances.
  • Developed professional relationships with internal and external clients to encourage open communication and feedback.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Accounts Receivable Coordinator

James, Cooke And Hobson, Inc
02.2019 - 12.2019
  • Verified discrepancies and resolved client's billing issues.
  • Reconciled daily AR ledger and verified proper posting.
  • Prepared bills receivable, invoices, and bank deposits.
  • Resolved valid or authorized deductions by entering adjusting entries.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Processed incoming payments in accordance with established financial policies.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Approved Payables for processing.

Job Coach/Trainer

Safelite Solutions
07.2016 - 01.2019
  • Trained new hire CSR classes, up to 40 employees every four weeks, in several aspects of claim processing: Glass, Property, Personal Liability, Vehicle and Workers Compensation.
  • Conducted Orientation to new hire classes Process new hire paperwork including E-Verify and JTIP.
  • Supervised and provided corrections as needed.
  • Prepared daily reports, maintained individual records.
  • Supervised Training Coordinators and provided regular feedback/reviews.
  • Engaged with leaders to promote team building.
  • Engaged with leaders to promote team building.
  • Provided support to all CSRs with needs such as: scheduling, ADA, payroll, individual requests.

Education

Bachelor of Science -

New Mexico State University
Las Cruces, NM
06.2024

Associate's degree -

Central New Mexico Community College
Albuquerque, NM
12.2021

Skills

  • Intermediate Microsoft Office
  • CRM
  • Management
  • ERP Systems
  • NetSuite
  • Training and Teaching
  • Process Improvement Initiatives
  • Reconciling Accounts
  • Dispute Resolution
  • Accounts receivable and payable
  • Motivational Leadership

Additional Information

  • AWARDS, CNM Graduated with Honors 2021

Timeline

Accounts Receivable - Collector

CareerStaff Unlimited, LLC
03.2022 - Current

Accounts Receivable – Analyst

Robert Half
01.2020 - 11.2020

Accounts Receivable Coordinator

James, Cooke And Hobson, Inc
02.2019 - 12.2019

Job Coach/Trainer

Safelite Solutions
07.2016 - 01.2019

Bachelor of Science -

New Mexico State University

Associate's degree -

Central New Mexico Community College

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LARA BYERS