Lara Carlyle
Moncks Corner,SC
Summary
Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Attentive Sales and Service Associate with over seven years of experience facilitating shipment of letters and packages to domestic and international recipients. Highly proficient in mail regulations and postage limitations. Successful in recommending strategies to improve customer service and sales desk operations.
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 17 years of progressive training experience.
Overview
23
23
years of professional experience
Work History
Postal Clerk
United States Post Office
North Charleston, SC
01.2014 - Current
- Weighed thousands of letters and packages and calculated costs based on classification, weight and destination.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Trained new window clerks to compute postage based on weight, destination, and size
- Trained and orientated over 100 employees to postal operations and window operations
- Monitored performance of junior team members and offered support.
Shift Leader
ABL Management Inc.
Moncks Corner, SC
07.2014 - 12.2014
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained over 100 new employees and delegated daily tasks and responsibilities.
- Regulated pricing, inventory count and supply during shift hours.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Coordinated with law enforcement supervision of prison trustees
Waitress
R Bar And Grill
Bluffton, SC
03.2013 - 01.2014
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Customer Service Representative
Publix Super Markets Inc
Summerville , SC
02.2012 - 03.2013
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services and company information
Office Automation Clerk
Bureau Of Reclamation
Alamogordo, NM
01.2010 - 01.2012
- Cataloged and managed department records and files for prompt and efficient retrieval.
- Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
- Coordinated travel arrangements for management staff, such as setting appointments and securing transit and lodging accommodations.
- Arranged meetings and coordinated resources for use by attendees.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to World Cat database.
- Edited documents to keep company materials free of grammar errors.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Vehicle Maintenance Craftsman
United States Air Force, USAF
Alamogordo, NM
01.2000 - 10.2010
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Tested electrical continuity and electrical wiring by using ohmmeter and circuit tester.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Unit Safety, Training, and Hazardous Material Supervisor
- Trained over 100 troops in vehicle maintenance.
- Complied with OSHA safety and HAZMAT regulations on deployments and assignments around world.
Education
Some College (No Degree) - Prelaw Studies
Roger Williams University
Bristol, RISome College (No Degree) - Business Administration And Management
Ashford University
San Diego, CABBA - Business Administration
Park University
Kansas City, MO12.2015
High School Diploma -
Leavitt Area High School
Turner, ME06.1999
Skills
- Mailing restriction expertise
- Handling and sorting mail
- International shipments
- Compliance with US Customs
- Post office operations
- Problem-solving skills
- Proficient in Retail System Software, WebAts, World Cat, Microsoft Office, Powerpoint databases and software
- Sales background
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Customer Account Management
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
Affiliations
- Member of APWU
- Member of APA
Timeline
Shift Leader
ABL Management Inc.
07.2014 - 12.2014
Postal Clerk
United States Post Office
01.2014 - Current
Waitress
R Bar And Grill
03.2013 - 01.2014
Customer Service Representative
Publix Super Markets Inc
02.2012 - 03.2013
Office Automation Clerk
Bureau Of Reclamation
01.2010 - 01.2012
Vehicle Maintenance Craftsman
United States Air Force, USAF
01.2000 - 10.2010
Some College (No Degree) - Prelaw Studies
Roger Williams University
Some College (No Degree) - Business Administration And Management
Ashford University
BBA - Business Administration
Park University
High School Diploma -
Leavitt Area High School
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