LARA CATANZARITE
Howell,NJ
Summary
Accomplished Business Relationship Manager at IQVIA, adept in operations management and client engagement. Excelled in fostering stakeholder relationships, achieving high customer satisfaction, and driving process improvements. Proven track record in leading cross-functional teams to deliver projects efficiently, ensuring alignment with business goals. Skilled in workload management and influencing, with a focus on strategic risk management and issue resolution.
Overview
19
19
years of professional experience
Work History
Business Relationship Manager
IQVIA
04.2015 - Current
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Implemented a solution for my clients to meet security standards through a Citrix App instead of a full Citrix environment saving nearly $200,000 in licensing fees.
- Implemented robust risk management strategies to protect the organization from potential losses or reputational damage.
- Boosted customer satisfaction through timely resolution of issues and proactive communication.
- Worked with cross-functional teams to ensure timely delivery of high-quality projects, consistently meeting or exceeding client expectations.
- Streamlined processes for improved efficiency in managing stakeholder relationships and communication.
- Evaluated project risks and devised contingency plans to minimize potential impacts on deliverables or timelines.
- Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
- Collaborated with cross-functional teams to deliver successful projects within time and budget constraints.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Provided expert guidance on best practices for data management, sharing insights that led to more efficient processes.
- Enabled secure access to integrated datasets through adherence to relevant privacy regulations and industry standards.
- Worked closely with stakeholders to ensure alignment between business needs and technical solutions during all phases of development.
- Successfully completed multiple high-stakes projects under tight deadlines by employing strong project management skills.
- Supported end-users by troubleshooting and resolving complex data-related problems promptly, minimizing disruptions to daily operations.
Tech Services Manager
IMS HEALTH
07.2005 - 04.2015
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
Certificate - Computer Technical Support -
The Chubb Institute
New Brunswick, NJ11.1999
Skills
- Operations Management
- Workload Management
- Client Engagement
- Influencing skills
- Issue Resolution
- Process Improvement
Timeline
Business Relationship Manager
IQVIA
04.2015 - Current
Tech Services Manager
IMS HEALTH
07.2005 - 04.2015
Certificate - Computer Technical Support -
The Chubb Institute