Lara Cherrington
Middletown,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service and dispatching industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Sundance Tanning
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Dispatcher for Towing Company
Mitchell Towing
10.2018 - 06.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
Health Care Aide
Mt . Pleasant
04.2022 - 03.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept accurate records of patients' care, condition, and progress.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Deli Customer Service Representative
Mejier
05.2021 - 03.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Offered product samples to customers, generating additional sales through taste-testing.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Learned other teammates' work tasks to train as backup.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Deli Customer Service Representative
Kroger
01.2020 - 04.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Home Health Aide
PPL Solutions
06.2018 - 01.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed rapport to create safe and trusting environment for care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Provided transportation and appointments management.
- Developed individual care plans for clients based on specific needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Documented vital statistics and coordinated with health care providers.
- Improved patients' comfort with massage and application of topical treatments.
Restaurant Owner
Romanos Restaurant
08.2013 - 06.2016
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 31 employees.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Planned and executed strategies to increase customer loyalty and retention.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ06.1997
Skills
- Merchandise Orders and Exchanges
- Recordkeeping Strengths
- Materials Transport
- Document Control
- Critical Thinking
- Conflict Mediation
- Call Center Operations
- Active Listening
Timeline
Customer Service Representative
Sundance Tanning
03.2023 - Current
Health Care Aide
Mt . Pleasant
04.2022 - 03.2023
Deli Customer Service Representative
Mejier
05.2021 - 03.2022
Deli Customer Service Representative
Kroger
01.2020 - 04.2021
Dispatcher for Towing Company
Mitchell Towing
10.2018 - 06.2023
Home Health Aide
PPL Solutions
06.2018 - 01.2020
Restaurant Owner
Romanos Restaurant
08.2013 - 06.2016
High School Diploma -
Alhambra High School
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