Lara Clark
Fife,WA
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 20 years of progressive Property Management experience to positively impact business operations.
Overview
16
16
years of professional experience
Work History
Regional Manager
American Capital Group
01.2020 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 8 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Developed vendor network of contacts to drive down costs and increase revenues.
- Supervised 8 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Generated financial and operational reports to assist management with business strategy.
Area Manager
American Capital Group
01.2019 - 01.2020
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Supervised 3 location managers and managed 3 assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Exceeded sales forecast figures by 95% regularly through superior customer care.
- Tax Credit Experience - Managed 3 Tax Credit Communities
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Community Director
American Capital Group
12.2007 - 01.2019
- Supervised staff to optimize brand expansion initiatives and productivity.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Built relationships with residents, families and community.
- Maintained documentation, wrote reports and tracked expenses using Realpage products.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Increased occupancy rate 95% with improved marketing and tenant relations strategies.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
Education
High School Diploma -
Tigard High School
Tigard, OR06.1986
Skills
- Business Development and Planning
- Operational Management
- Performance Management
- Order Management
- Systems and Software Expertise
- Goals and Performance
- Vendor Management
- Strategic Development
- Personnel Monitoring
- Territory Management
- Operations
- Operational Oversight
- Staff Supervision
Timeline
Regional Manager
American Capital Group
01.2020 - Current
Area Manager
American Capital Group
01.2019 - 01.2020
Community Director
American Capital Group
12.2007 - 01.2019
High School Diploma -
Tigard High School
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