Summary
Overview
Work History
Education
Skills
Timeline
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Lara Conway

Charleston,SC

Summary

Polite and professional Carolina Eyecare Physicians employee, successful in applying strong communication and problem-resolution skills to each patient issue. A solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer/ patient relationships for over 10 years.

Overview

17
17
years of professional experience

Work History

Call Center Representative

Carolina Eyecare Physician LLC
09.2017 - Current
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information, and medical personnel access to maximize office efficiency.
  • Scheduled and confirmed patient appointments for diagnostic, and consultation services daily.
  • Compiled physical and digital documents, charts, and reports to meet business and patient needs.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up waiting room so that it remained neat and organized.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians, and medical assistants.
  • Enhanced patient satisfaction with timely coordination of referrals and appointments.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
  • Greeted callers with enthusiasm, answering all phone calls by the second ring.
  • Handled all office supply ordering including ink cartridges, toner, and paper
  • Informed patients of financial responsibilities prior to rendering services.
  • Entered patient information including insurance, demographic health history into system to keep all records up-to-date
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding referral process.

Cafe/Bakery Associate

Sam's Club
06.2009 - 09.2017
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Baked and packaged products.

Team Member

Chick-Fil-A Inc.
08.2007 - 06.2009
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Reviewed contents on food trays to check receiving complete order.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Followed all company safety standards, including food quality and sanitation procedures.

Education

Associate of Arts -

Trident Technical College
Charleston, SC
4 2008

Skills

    • Strong listening talents
    • System troubleshooting
    • Organization
    • Problem resolution
    • Customer service
      • MS Office
      • Accurate data entry
      • Insurance Verification
      • HIPAA regulation observance

Timeline

Call Center Representative

Carolina Eyecare Physician LLC
09.2017 - Current

Cafe/Bakery Associate

Sam's Club
06.2009 - 09.2017

Team Member

Chick-Fil-A Inc.
08.2007 - 06.2009

Associate of Arts -

Trident Technical College

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Lara Conway