Lara Donnelly
Summary
Encouraging manager with talents for team building, leading, and motivating. Experienced in goal setting and performance review with a strong focus on continued education and growth within the field.
An analytical problem-solver, proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to enhancing employee engagement and boosting performance.
Experienced in, and passionate regarding, exceptional customer service. Clear communication, close attention to detail, and tailoring new procedures/policies to avoid previous challenges is a professional strength.
Per previous manager:
"She creates order out of chaos by articulating complicated situations into a straightforward, goal oriented plan with everyone's best interest in mind".
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
The Home Organized
04.2020 - 04.2024
- Conducted interviews, on-boarding and training of new hires employing a mentoring system to support the culture of continuous growth and achievement.
- Created and adjusted job roles and responsibilities to reflect the company's rapid growth rate, clearly communicating changes to current staff.
- Preformed regular performance reviews to identify areas for improvement and personal goals which led to actions plans that supported both company goals and individual job satisfaction.
- Led on-site projects which entailed: product sourcing, client engagement, efficient task delegation and managing external suppliers/contractors.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Assistant Group Fitness Manager
Life Time Fitness
01.2018 - 04.2020
- Improved retention by proactively connecting with new members and developing/implementing engaging group fitness events coordinated with local businesses to increase engagement and brand exposure.
- Developed strong relationships with members through active listening skills and personalized attention, enhancing client loyalty.
- Maintained a positive, growth oriented culture centered around constructive feedback, continuing education, and the desire to exceed member's expectations.
Regional Sales Manager
International Wines
01.2010 - 04.2013
- Scouted, hired, on-boarded and trained new sales representatives.
- Identified continuing educational needs for sales staff and clients and created/led trainings throughout the territory.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Executed successful promotional events and trade shows.
- Managed a diverse portfolio of accounts across multiple industries to ensure consistent revenue generation within the region.
Education
Bachelor of Science - Interior Design
Auburn University
Auburn, AL2005
Skills
- Problem-Solving
- Customer Service
- Team Leadership
- Staff Management
- Staff Training
- Interpersonal Communication
- Client Relationships
- Process Improvement
- Superb time management skills
- Onboarding and Orientation
Certification
- CPR/First Aid, American Red Cross - 2015-present
- Yoga Alliance Registered Yoga Teacher with 530HR
Timeline
Operations Manager
The Home Organized
04.2020 - 04.2024
Assistant Group Fitness Manager
Life Time Fitness
01.2018 - 04.2020
Regional Sales Manager
International Wines
01.2010 - 04.2013
Bachelor of Science - Interior Design
Auburn University
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