Lara Elhaj
Arlington,TX
Summary
Highly motivated individual with a passion for delivering excellent customer service. Possesses strong problem-solving, active listening, and communication skills. Eager to leverage these abilities to grow and expand knowledge and skills in the financial services industry. Seeks opportunities to contribute to a dynamic team and make a positive impact on client satisfaction and organizational success.
Overview
7
7
years of professional experience
Work History
Manager of Business Development and Sales
KRT CELLUAR
09.2020 - 11.2024
- Repairing phones with physical and technical issues.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managing inventory.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
Office Clerk Manager
AMMAN SPINE CENTER
05.2018 - 01.2020
- Maintained clear communication with doctors, and patients.
- Greets patients, check-in and maintains an orderly waiting room.
- Escorts patients to the exam area, explain required procedures to prepare patients for their treatments.
- Maintained meticulous documentation and confidential procedures.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Server
BEIRUT GRILL
07.2017 - 04.2018
- Consistently was able to serve customers 21% faster due to our 30 min dine-in lunch promotion.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Help cook in cutting tasks, saving operations costs of the restaurant by 1,500 per month.
- Received 300 five-star feedback on google reviews provided.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX08-2019
Associates - Nutrition
Tarrant County College
Fort Worth, TX08-2019
Skills
- Advanced knowledge with Microsoft Word
- Bilingual in English and Arabic
- Customer service
- Business development and planning
- Inventory management
- Competitive analysis
- Analytical skills
- Communication skills
- Team oriented
- Leadership management
- Interpersonal skills
- Data tracking
- Microsoft Office, excel, willing to obtain additional training/certification
Timeline
Manager of Business Development and Sales
KRT CELLUAR
09.2020 - 11.2024
Office Clerk Manager
AMMAN SPINE CENTER
05.2018 - 01.2020
Server
BEIRUT GRILL
07.2017 - 04.2018
Associate of Arts -
Tarrant County College
Associates - Nutrition
Tarrant County College
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