Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LARA FAHR

Boston,MA

Summary

Handled all types of customer service requirements in many environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of many customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

7
7
years of professional experience

Work History

Tags Writer

Macy's
10.2020 - Current
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Wrote and edited communications within assigned beat areas.
  • Managed competing deadlines with efficiency.

Omni Lead

Dick's Sporting Goods, Inc
10.2022 - 08.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Sales Associate

Lululemon
11.2019 - 10.2022
  • Replenished store
  • Checked customers out
  • Folded and re-arranged merchandise
  • Handled shipment and processing.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Fabletics
10.2018 - 12.2019


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Manager

GNC
01.2018 - 01.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Hostess

Inizio Pizza Napoletana
09.2016 - 07.2017


  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Hostess

Buffalo Wings and Rings
09.2016 - 07.2017
  • Took and prepped orders.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

Bachelor of Arts - International Affairs, Arabic

University of Colorado Boulder
Boulder, Colorado
05.2023

Associate of Arts -

Cape Fear Community College
Wilmington, North Carolina
05.2020

Skills

  • Adaptability and Flexibility
  • Video Conferencing Software
  • Administrative Support
  • Hospitality and Accommodation
  • Strong Communication and Interpersonal Skills
  • Providing Feedback
  • Flexible Hours
  • Professional Correspondence
  • Training Junior Team Members
  • Retail Execution
  • Customer Traffic Management
  • Guest Experiences
  • Team Cooperation
  • Engaging with Diverse Customers

Languages

Arabic
Professional Working

Timeline

Omni Lead

Dick's Sporting Goods, Inc
10.2022 - 08.2023

Tags Writer

Macy's
10.2020 - Current

Sales Associate

Lululemon
11.2019 - 10.2022

Sales Associate

Fabletics
10.2018 - 12.2019

Manager

GNC
01.2018 - 01.2019

Hostess

Inizio Pizza Napoletana
09.2016 - 07.2017

Hostess

Buffalo Wings and Rings
09.2016 - 07.2017

Bachelor of Arts - International Affairs, Arabic

University of Colorado Boulder

Associate of Arts -

Cape Fear Community College

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LARA FAHR