Lara Ferreira Monteiro
Talent Development Trainer
Orlando,FL
Summary
Results-driven training facilitator with strong expertise in developing and delivering effective learning programs. Skilled in team collaboration and adapting to evolving needs, ensuring reliable support and impactful training outcomes. Known for strong communication, leadership, and problem-solving abilities, fostering productive learning environment.
Overview
4
4
years of professional experience
2030
2030
years of post-secondary education
3
3
Languages
Work History
TECHNICAL SPECIALIST TRAINER
APPLE INC
06.2024 - Current
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Mentored new hires, resulting in stronger staff development, and increased productivity.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
- Support customers who have Apple products or software issues with care and empathy, using all tools and resources provided by Apple.
- Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
- Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
- Produced sales documents, finalized deals, and filed records.
- Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- Assessed business requirements to create focused solutions.
MARTINS ACADEMY TRAINING FACILITATOR
MARTINS DEVELOPMENT LLC
02.2025 - Current
- Contributed to the ongoing development of the academy curriculum by identifying gaps in existing materials and proposing enhancements.
- Boosted trainee engagement with interactive group exercises, promoting collaboration, and teamwork.
- Customized training content to address diverse learning needs, accommodating various skill levels, and backgrounds among attendees.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Tracked employees before, during, and after training to verify the attainment of training objectives.
- Delivered in-house training sessions to existing employees to roll out new processes, rules, and technologies.
- Organized training programs for new employees, accelerating their integration into the team's workflow.
- Fostered strong relationships with vendors by establishing clear communication lines, enabling prompt resolution of any issues or disputes that arose during transactions.
- Contributed to achieving company goals through active participation in strategic planning sessions alongside senior management.
- Analyzed performance data to identify areas of improvement, leading to enhanced productivity and efficiency.
ATTRACTIONS OPERATOR
UNIVERSAL ORLANDO RESORTS
06.2023 - 03.2024
- Operate and maintain various attractions within Universal Orlando Resorts, ensuring safe and enjoyable guest experiences.
- Adhere to all operational procedures and safety protocols, including ride loading, unloading, and emergency procedures.
- Assist with crowd control during peak times to ensure efficient throughput and guest satisfaction.
- Collaborate with team members to create a positive work environment and uphold Universal Orlando Resorts' standards.
- Flexibly adapt to changing operational needs and assist with additional tasks or responsibilities as assigned by supervisors.
QUICK SERVICE RESTAURANT TRAINER
UNIVERSAL ORLANDO RESORTS
02.2021 - 07.2023
- Evaluated the effectiveness of training initiatives by tracking participant progress, and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
- Participated in weekly team meetings to discuss areas of improvement, and implement action plans for better performance.
- Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
- Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
- Provided support during special events or catering functions, ensuring smooth operations and guest satisfaction.
Education
Bachelor of Arts - EDUCATION
VALENCIA COLLEGE
ORLANDO, FLAssociate of Arts - GENERAL STUDIES
VALENCIA COLLEGE
ORLANDO, FL 1 2023 - Current
High School Diploma - undefined
OLYMPIA HIGH
01.2019 - 01.2023
Skills
- Teamwork and Collaboration
- Training delivery
- Documentation and Record keeping
- Workplace safety
- Lesson planning
- Payment Processing
- Customer Service
- Business Development
Timeline
MARTINS ACADEMY TRAINING FACILITATOR
MARTINS DEVELOPMENT LLC
02.2025 - Current
TECHNICAL SPECIALIST TRAINER
APPLE INC
06.2024 - Current
ATTRACTIONS OPERATOR
UNIVERSAL ORLANDO RESORTS
06.2023 - 03.2024
QUICK SERVICE RESTAURANT TRAINER
UNIVERSAL ORLANDO RESORTS
02.2021 - 07.2023
High School Diploma - undefined
OLYMPIA HIGH
01.2019 - 01.2023
Bachelor of Arts - EDUCATION
VALENCIA COLLEGE
Associate of Arts - GENERAL STUDIES
VALENCIA COLLEGE
1 2023 - Current
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