Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lara Ferreira Monteiro

Talent Development Trainer
Orlando,FL

Summary

Results-driven training facilitator with strong expertise in developing and delivering effective learning programs. Skilled in team collaboration and adapting to evolving needs, ensuring reliable support and impactful training outcomes. Known for strong communication, leadership, and problem-solving abilities, fostering productive learning environment.

Overview

4
4
years of professional experience
2030
2030
years of post-secondary education
3
3
Languages

Work History

TECHNICAL SPECIALIST TRAINER

APPLE INC
06.2024 - Current
  • Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
  • Mentored new hires, resulting in stronger staff development, and increased productivity.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
  • Support customers who have Apple products or software issues with care and empathy, using all tools and resources provided by Apple.
  • Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
  • Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
  • Produced sales documents, finalized deals, and filed records.
  • Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
  • Assessed business requirements to create focused solutions.

MARTINS ACADEMY TRAINING FACILITATOR

MARTINS DEVELOPMENT LLC
02.2025 - Current
  • Contributed to the ongoing development of the academy curriculum by identifying gaps in existing materials and proposing enhancements.
  • Boosted trainee engagement with interactive group exercises, promoting collaboration, and teamwork.
  • Customized training content to address diverse learning needs, accommodating various skill levels, and backgrounds among attendees.
  • Helped senior management build learning and development strategies focused on specific organizational needs.
  • Tracked employees before, during, and after training to verify the attainment of training objectives.
  • Delivered in-house training sessions to existing employees to roll out new processes, rules, and technologies.
  • Organized training programs for new employees, accelerating their integration into the team's workflow.
  • Fostered strong relationships with vendors by establishing clear communication lines, enabling prompt resolution of any issues or disputes that arose during transactions.
  • Contributed to achieving company goals through active participation in strategic planning sessions alongside senior management.
  • Analyzed performance data to identify areas of improvement, leading to enhanced productivity and efficiency.

ATTRACTIONS OPERATOR

UNIVERSAL ORLANDO RESORTS
06.2023 - 03.2024
  • Operate and maintain various attractions within Universal Orlando Resorts, ensuring safe and enjoyable guest experiences.
  • Adhere to all operational procedures and safety protocols, including ride loading, unloading, and emergency procedures.
  • Assist with crowd control during peak times to ensure efficient throughput and guest satisfaction.
  • Collaborate with team members to create a positive work environment and uphold Universal Orlando Resorts' standards.
  • Flexibly adapt to changing operational needs and assist with additional tasks or responsibilities as assigned by supervisors.

QUICK SERVICE RESTAURANT TRAINER

UNIVERSAL ORLANDO RESORTS
02.2021 - 07.2023
  • Evaluated the effectiveness of training initiatives by tracking participant progress, and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Collaborated with subject matter experts to create accurate training content.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
  • Participated in weekly team meetings to discuss areas of improvement, and implement action plans for better performance.
  • Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
  • Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
  • Provided support during special events or catering functions, ensuring smooth operations and guest satisfaction.

Education

Bachelor of Arts - EDUCATION

VALENCIA COLLEGE
ORLANDO, FL

Associate of Arts - GENERAL STUDIES

VALENCIA COLLEGE
ORLANDO, FL
1 2023 - Current

High School Diploma - undefined

OLYMPIA HIGH
01.2019 - 01.2023

Skills

  • Teamwork and Collaboration
  • Training delivery
  • Documentation and Record keeping
  • Workplace safety
  • Lesson planning
  • Payment Processing
  • Customer Service
  • Business Development

Timeline

MARTINS ACADEMY TRAINING FACILITATOR

MARTINS DEVELOPMENT LLC
02.2025 - Current

TECHNICAL SPECIALIST TRAINER

APPLE INC
06.2024 - Current

ATTRACTIONS OPERATOR

UNIVERSAL ORLANDO RESORTS
06.2023 - 03.2024

QUICK SERVICE RESTAURANT TRAINER

UNIVERSAL ORLANDO RESORTS
02.2021 - 07.2023

High School Diploma - undefined

OLYMPIA HIGH
01.2019 - 01.2023

Bachelor of Arts - EDUCATION

VALENCIA COLLEGE

Associate of Arts - GENERAL STUDIES

VALENCIA COLLEGE
1 2023 - Current
Lara Ferreira MonteiroTalent Development Trainer
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