Lara Folio
Alexandria,VA
Summary
Driven and compassionate professional in multiple fast paced environments. Experience with forward facing interactions as well as business need operations leader. Expert at keeping office and floor operations smooth and efficient. Detail oriented approach to organizing. Versatile leader offering experience with developing short- and long-term improvement as well as growth plans in diversified environments. Demonstrated ability to leverage business acumen to overcome challenges. Ability to leverage and achieve measured results for flow of business. Provides skill of identifying critical issues, driving change and providing focus to achieve goals.
Overview
21
21
years of professional experience
Work History
Loan Recovery Associate
Access Group
- Preformed research and due diligence resolving issues promptly.
- Balanced batch summary reports for verification and approval.
- Determined clear methods for proper process with each agency.
- Analyzed data to identify financial trends, patterns and strategy for reports.
- Assessed budgetary performance of secondary and tertiary collections agencies on a weekly/monthly bases.
- Compiled data spreadsheets for departmental information.
- Partnered with business development to identify major account opportunities.
- Supplied and researched necessary industry and market research to target new business.
Fraud Associate
Bank of America
02.2024 - 08.2025
- Conducted investigations on flagged transactions, compiling evidence for further action.
- Reviewed customer accounts for discrepancies, ensuring compliance with regulatory standards.
- Escalated through appropriate channels for items requiring risk review exception handling or further analysis.
- Complied with industry regulations, bank procedures, integrity levels of the department systems and financial controls.
- Recognized multiple months multiple times for customer service achievement top 10% at Bank of America.
- Collaborated with cross-functional teams to enhance fraud detection systems and processes.
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Monitored industry trends to inform strategic decisions regarding fraud risk management initiatives.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Emergency Room Clerical Shift Supervisor, Charge Clerk, Unit Secretary
Christiana Care Health Systems
05.2008 - 03.2022
- Built and maintained strong and trusting rapport with staff and patients.
- Executed, supervised, managed clerical tasks and staff.
- Interviewed applicants and evaluated staff performance.
- Drafted and distributed guidelines for performance evaluations for unit clerical staff.
- Developed improved training procedures for team member development.
- Established and enforced clear goals to keep staff working collaboratively.
- Realigned workflows for business demand by processes and employee strengths.
- Coached staff through constructive feedback to develop improvement and establish working relationships.
- Conducted Patient intake interviews and insurance.
- Supported administrative and healthcare staff providing order fulfilment and inventory management for operations.
- Oversaw collection of admission, billing and processing of documents meeting organizational requirements.
- Created and maintained accurate confidential patient files in accordance to HIPPA policies.
- Contacted internal departments and outside facilities to confirm medical histories, diagnosis, testing.
Claims Analyst Lead
Access Group
12.2004 - 02.2008
- Sole point of contact for Federal Student Loans.
- Responsible for vendor repayment.
- Reviewed credit records to evaluate credit and repayment history.
- Conducted month end balance sheet reviews and reconciled any variances.
- Utilized prescribed scripts to communicate contractual requirements with clients and borrower institutions.
- Established clear methods determining proper process with each customer type.
- Rectified escalated account payable issues with vendors and clients.
- Trained new employees on collection methods and documentation.
- Implemented process improvements securing prompt repayment and receipts.
- Updated accounts with documentation of interaction and current information.
Education
Bachelor of Science - International Studies, Minor History and German
University of West Virginia
Morgantown, WV05.1991
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Cherry Hill HS East
Cherry Hill, NJ05.1991
Skills
- Customer service
- Goal oriented
- Teamwork
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Decision-making
- Adaptability and flexibility
- Effective communication
- Organizational skills
- Client advocacy
- Self motivation
- Medical terminology
- Risk assessment
- Professionalism
Timeline
Fraud Associate
Bank of America
02.2024 - 08.2025
Emergency Room Clerical Shift Supervisor, Charge Clerk, Unit Secretary
Christiana Care Health Systems
05.2008 - 03.2022
Claims Analyst Lead
Access Group
12.2004 - 02.2008
Loan Recovery Associate
Access Group
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Cherry Hill HS East
Bachelor of Science - International Studies, Minor History and German
University of West Virginia
Interests
Travel, Reading, Art, Sports
German language fluency