Lara Garay
Miami,USA
Summary
Motivated and adaptable professional with a versatile skill set and a proven ability to thrive in dynamic environments. Experienced in customer service, sales, and effective written and verbal communication. Recognized for being empathetic, responsible, and organized, with a strong ability to work independently and as part of a team. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
The Alexander Hotel-Miami Beach, FL
Miami Beach, FL
05.2024 - 05.2025
- Responsible for supervising, supporting, and training front desk staff to ensure exceptional guest service. Oversee smooth and efficient check-in/check-out processes, coordinate reservations, and ensure the accuracy of billing and payment procedures. Proactively resolve guest inquiries and issues, maintaining a high standard of professionalism. Ensure the front desk area remains clean, organized, and welcoming at all times.
Front Desk Agent
The Local House Hotel-Miami Beach, FL
Miami Beach, FL
06.2022 - 04.2024
- I greet and welcome guests upon arrival, ensuring they feel valued and informed. I assist with check-ins, check-outs, and address any guest requests or concerns with professionalism and courtesy. I provide clear explanations of hotel policies and amenities, such as deposits and resort fees, to ensure guests have all necessary information. Additionally, I handle incoming phone calls and respond promptly to guest emails. I manage room reservations, ensuring all details are accurate, and perform property sweeps, including hallways, stairwells, and pool areas, to maintain a clean and safe environment. I also prepare payments for the following day’s check-ins, review cancellations, and process deposit refunds when required.
Hostess - Coordinator of Reservations
The Setai Miami Beach-Miami Beach, FL
Miami Beach, FL
10.2021 - 06.2022
- Welcome and seat guests with a friendly, welcoming attitude, while efficiently managing the seating chart to ensure smooth dining flow. I monitor restaurant activity to optimize seating arrangements and ensure guests are promptly seated. I respond to inquiries and requests in a timely, friendly, and professional manner, striving to enhance the guest experience. I perform opening and closing duties as needed to ensure the restaurant is prepared for service. During the AM shift, I oversee the breakfast buffet by organizing and managing guest tags, providing clear guidance on the available options. I manage reservations through OpenTable, ensuring accurate booking details and confirming large and small group reservations to facilitate efficient table assignments and a well-organized dining experience.
Hostess
Baia Beach Club-Miami Beach, FL
Miami Beach, FL
09.2020 - 09.2021
- I provide a warm welcome to guests, accurately communicate wait times, and escort them to their designated dining or bar areas. I efficiently manage reservations and handle incoming calls, addressing customer inquiries with professionalism. In collaboration with the wait staff, I coordinate seating arrangements to ensure smooth guest flow and optimize the dining experience. With strong organizational skills, I focus on delivering exceptional service, ensuring guests have a seamless and enjoyable experience from the moment they arrive until their departure.
Sales, Cashier, Stockroom Associate
Bela Brazil-Miami Beach, FL
Miami Beach, FL
09.2019 - 03.2020
- I warmly welcome customers upon arrival and assist them with any questions they have regarding their purchases. I operate cash registers, process financial transactions efficiently, and ensure that drawers are balanced at the end of each shift. I maintain a clean and organized sales floor, ensuring a pleasant shopping environment for customers. Additionally, I manage and organize merchandise, ensuring that stock is readily available and properly displayed.
Barista - Line Cook
Shepherd Artisan Coffee-Miami Beach, FL
Miami Beach, FL
09.2018 - 09.2019
- I deliver great customer service by taking and fulfilling coffee orders with precision, ensuring every beverage meets the highest standards of quality and presentation. I also prepare and cook a variety of kitchen orders, including breakfast items, sandwiches, and salads, with a focus on efficiency, consistency, and taste. Additionally, I manage closing duties, ensuring the counter is properly cleaned, equipment is sanitized, and supplies are restocked for a smooth transition to the next shift.
Education
Bachelor's degree - Marketing
Cuenca Del Plata University
Corrientes, Argentina01.2012
High School Diploma -
Primary And Secondary School
Corrientes, AR01.2004
Some College (No Degree) - Digital Marketing
Coursera
RemoteSkills
- Communication skills
- Clover
- Guest relations
- Microsoft Excel (4 years)
- Microsoft Word (6 years)
- Microsoft Outlook (6 years)
- Hospitality
- Organizational skills
- OpenTable
- Reservation management
- Staff training
- Team leadership
- Conflict resolution
- Customer service
- Attention to detail
- Problem solving
- Data entry
- Front desk operations
- Guest check-in and check-out
- Administrative skills
- Fluent in english and spanish
- Exceptional communication
Additional Information
COMPUTER SKILLS
- Windows and mac platform
- MS Word, MS Power Point, MS Excel, Outlook Express.
- OpenTable, Toast, Clover.
- Desing Programs: Adobe Platform. Photoshop & Illustrator.
References
References available upon request.
Timeline
Front Desk Supervisor
The Alexander Hotel-Miami Beach, FL
05.2024 - 05.2025
Front Desk Agent
The Local House Hotel-Miami Beach, FL
06.2022 - 04.2024
Hostess - Coordinator of Reservations
The Setai Miami Beach-Miami Beach, FL
10.2021 - 06.2022
Hostess
Baia Beach Club-Miami Beach, FL
09.2020 - 09.2021
Sales, Cashier, Stockroom Associate
Bela Brazil-Miami Beach, FL
09.2019 - 03.2020
Barista - Line Cook
Shepherd Artisan Coffee-Miami Beach, FL
09.2018 - 09.2019
Bachelor's degree - Marketing
Cuenca Del Plata University
High School Diploma -
Primary And Secondary School
Some College (No Degree) - Digital Marketing
Coursera
Similar Profiles
Maria FurlanMaria Furlan
Server at the 1 Hotel Rooftop 4 star property at 1 Hotel South Beach-South Beach, FLServer at the 1 Hotel Rooftop 4 star property at 1 Hotel South Beach-South Beach, FL
Armando Garciga AlonsoArmando Garciga Alonso
Painter at Hotel Colonade Coral Gables Miami FLPainter at Hotel Colonade Coral Gables Miami FL
ELEANNA CHATZIGALINIELEANNA CHATZIGALINI
Waitress-barista at Alexander Beach HotelWaitress-barista at Alexander Beach Hotel
Brea ThompsonBrea Thompson
Lash Technician at Brea's Lash LoungeLash Technician at Brea's Lash Lounge
Candace FlemmingsCandace Flemmings
Account Executive at UPS HealthcareAccount Executive at UPS Healthcare