Lara Hatch
Darby,Montana
Summary
“Work joyfully and peacefully, knowing that the right thoughts and the right efforts inevitably bring about the right results.” ~James Allen~
Overview
22
22
years of professional experience
Work History
Senate Page
Montana State Legislative Assembly
02.2004
- During transmittal week of bills\dockets I would run food\senate bills from senate office to House of representatives. Relay for lobbyists\Senator rick Liable of Ravalli County.
Server
Rocky Knob Lodge
Sula, MT
08.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Processed orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new team members on service protocols and menu items.
- Resolved customer inquiries promptly, improving service quality and retention.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
The Boutique 327
Stevensville, MT
06.2022 - 04.2025
- Assisted customers in selecting merchandise to enhance shopping experience.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained visual merchandising standards to promote product visibility and appeal.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Resolved customer inquiries and complaints, ensuring positive interactions and outcomes.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Overnight Front Desk Receptionist
Triple Creek Ranch
Darby, MT
01.2019 - 12.2021
- Managed guest check-in and check-out processes efficiently.
- Answered multi-line phone system, directing calls to appropriate departments.
- Provided exceptional customer service, resolving guest inquiries promptly.
- Maintained organized front desk environment and ensured accurate record-keeping.
- Assisted in coordinating guest activities and special requests effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Housekeeper
Firehole Ranch LLC
08.2016 - 10.2020
- Responsible for cleaning and organizing guest cabins in a timely manner . helped out in other areas if needed . Did mild nursery work for the flowers that grew on grounds .
Server
Averill’s Flathead Lake Lodge
09.2016 - 10.2017
- Responsible for greeting guests as they entered, answering any questions or concerns they may have had and serving food to them in a timely and orderly manner. Some mild prep work with the kitchen staff.
Hawley Mountain Guest Ranch
05.2016 - 08.2016
- Responsible when head cook was off to prep, cook and serve both employee meals as well as guests. Mild housekeeping duties including cleaning of main lodge and assistance with food deliveries .
Dish Steward\Prep Cook
Lost Creek Ranch and Spa
05.2012 - 06.2015
- Work with wait staff and chefs to make sure the kitchen is clean and in working order. Help prep food for lunch and dinner service . make salads ,fruit trays and clean dishes .
Housekeeper\wait staff\maintenance
Averill’s Flathead lake lodge
05.2011 - 09.2012
- Worked 60 hours a week cleaning rooms, landscaping ,customer service, and overall anything that was required to make the ranch an unforgettable vacation spot.
Wrangler\House porter
Yellowstone National Park\Roosevelt Lodge
05.2010 - 09.2010
- Worked 40-60 hours a week, cleaning cabins , main lodge bathrooms, as well as saddling 25 horses in under 30 minutes, building fences ,hauling hay, and building on customer relationships.
Housekeeping
Glacier National Park\Swift Current Lodge
05.2008 - 09.2008
- Worked 40 hours a week to bring clean sheets, bathrooms, and an overall experience to guests.
Housekeeping\wrangler
Triple Creek Ranch and Chateau
05.2004 - 01.2008
- Work to make the guest experience at the ranch as enjoyable and fun as it could be. Worked 40 hours a week, awarded employee of the month January 2008
Education
B.A. - Art History and Iconography
The University of Montana
05.2011
Associates of Arts - undefined
Miles City Community College
01.2008
High School Diploma - undefined
Darby High School
01.2006
Skills
- Culinary knife skills, quick on my feet Inventory skills Strong in communication skills Honest, hardworking and always striving for excellence
Timeline
Server
Rocky Knob Lodge
08.2025 - Current
Sales Associate
The Boutique 327
06.2022 - 04.2025
Overnight Front Desk Receptionist
Triple Creek Ranch
01.2019 - 12.2021
Server
Averill’s Flathead Lake Lodge
09.2016 - 10.2017
Housekeeper
Firehole Ranch LLC
08.2016 - 10.2020
Hawley Mountain Guest Ranch
05.2016 - 08.2016
Dish Steward\Prep Cook
Lost Creek Ranch and Spa
05.2012 - 06.2015
Housekeeper\wait staff\maintenance
Averill’s Flathead lake lodge
05.2011 - 09.2012
Wrangler\House porter
Yellowstone National Park\Roosevelt Lodge
05.2010 - 09.2010
Housekeeping
Glacier National Park\Swift Current Lodge
05.2008 - 09.2008
Housekeeping\wrangler
Triple Creek Ranch and Chateau
05.2004 - 01.2008
Senate Page
Montana State Legislative Assembly
02.2004
B.A. - Art History and Iconography
The University of Montana
Associates of Arts - undefined
Miles City Community College
High School Diploma - undefined
Darby High School