Lara Jackson
Gray Court,South Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused on surpassing company's exceptions as a whole.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Outbound Sales Representative
Charter Spectrum
02.2021 - Current
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Collaborated with team members to achieve monthly sales targets consistently.
- Streamlined the sales process by identifying areas for improvement and implementing best practices accordingly.
Customer Service Representative
Majorel
08.2019 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Call Center Team Lead
Sitel
11.2019 - 03.2021
- Kept detailed records on individuals insurance claims and incorporated into detailed client flies.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Displayed consistent positive attitude towards customers, peers and other personnel even while high-stress situations.
- Performed needs analysis to obtain information required to make appropriate health insurance production recommendations.
Customer Service Specialist
Alorica
02.2018 - 11.2019
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special details for the customers needs and wants.
- Resolved customer inquires and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Applied Science -
Spartanburg Community College
Spartanburg12.2025
High School Diploma -
Laurens District 55 High School
05.2015
Skills
- Outbound Sales
- Time Management
- Marketing Strategies
- Active Listening
- Self-Motivated
- Microsoft Word and Excel
- Written Commuication
- Multitasking
- Interpersonal Skills
Certification
- Insurance Agent (Life and Medical)
- Travel Agent
Timeline
Outbound Sales Representative
Charter Spectrum
02.2021 - Current
Call Center Team Lead
Sitel
11.2019 - 03.2021
Customer Service Representative
Majorel
08.2019 - 02.2022
Customer Service Specialist
Alorica
02.2018 - 11.2019
Associate of Applied Science -
Spartanburg Community College
High School Diploma -
Laurens District 55 High School
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