Lara Jagielski
Administrative Assistant
Englewood,OH
Summary
Dedicated Administrative Assistant Professional with excellent experience in the Higher Education setting. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on professionalism.
Dependable and quick-learning team player with effective communication and organization skills.
Experience drafting reports, business correspondences, creating spreadsheets for tracking and budget reporting. Experienced in managing multiple email inboxes, email correspondence, and office mail distribution. Trusted with overseeing various student staff members', purchasing & travel cards, creating monthly budget expense reports for auditors, sitting in on weekly management and staff meetings, taking notes, tracking goals and initiatives. Attention to detail and strong decision-making skills. Demonstrates a strong self-motivated work ethic and works well to perform effectively in a team environment. Assist in employee recruitment, evaluation, interview and travel Itinerary processes for potential candidates. Leadership & Professional Staff travel arrangements and flight bookings. Implement the department on-boarding and termination process for 300 student staff, 20 graduate assistants and 29 professional staff. Including preparing agreements and contracts for graduate staff employed by the department. Professional phone and public interaction. Ready to tackle new challenges and advanced organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Administrative Assistant to the Vice President
University of Dayton Housing and Residence Life
04.2017 - 06.2024
- Processed travel expenses and reimbursements for the
- executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for directors and staff
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and spreadsheets
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of professional colleagues,partners and staff during meetings and company events.
- Facilitated training and onboarding for incoming office staff.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Respond promptly and professionally to all stakeholders and manage stressful circumstances with diplomacy, discretion and care
- Organized logistics and materials for meetings and
- Completed forms, reports, logs, and records for submission to human resources.
- Opened and properly distributed incoming mail to promote quicker response to inquiries.
- Established administrative work procedures to track staff's area's and tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between department staff and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to personal files and human resources files.
- Managed filing system, entered data and completed other clerical tasks.
- Screened calls and emails and responded accordingly to support executive correspondence.
Operations Assistant
University of Dayton
07.2008 - 03.2017
- Solved problems timely and effectively, ensuring student & staff satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Prepared and delivered operational performance reports to inform management.
- Contributed to development of operational and housing procedures to improve efficiency and accuracy.
- Provided administrative support with accurate document preparation and data entry.
- Managed day-to-day department operations with effective workflow coordination.
- Monitored the secured inventory of file keys and access cards by maintaining an accurate key and card record
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff and residents.
- Lead student resident check-in and checkout processes including adding fees and charges to student accounts as needed.
- Maintaining daily schedules and calendars, scheduling meetings, creating written correspondence, facilitating the student discipline process and utilizing various programs for budget needs and ordering throughout campus and outside vendors.
- Increased office organization by creating more efficient key access, logging protocols and filing system. Redeveloped and implemented housing mail, and package log manuals outlining all proper procedures and logging guidelines.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Assisted students with daily housing needs information to maintain positive housing-esteem and general wellness.
- Collaborated with other departments across campus to foster smooth operation of daily processes.
- Completed daily logs for management review.
- Trained and supervised student staff on office policies and procedures.
- Planned and coordinated logistics and materials for meetings, committee meetings, and staff events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Responsible for training Student Desk Assistants on providing outstanding customer service, security procedures of the building and other procedures outlined in the daily operations procedure manuel.
Night Receptionist
University of Dayton Housing and Residence Life
07.2006 - 04.2008
- Served as the primary point of contact for a diverse community of students, staff and visitors of the building and residential areas
- Monitored the controlled atmosphere of the student living environment by monitoring all doors and security camera's for any disturbances.
- Contacted the Resident Assistant, Operations Manager, Troubleshooter or Public Safety as needed.
- Inventory file keys each shift and distribute keys to students when necessary according to residence life guidelines.
- Distribute Guest House and Guest Suite keys as guided by the Guest House Manual or under direction of the Office Manager or Professional Staff members.
- Initiate Housing Report Forms for maintenance issues and vandalism charges.
- Answered all calls in a polite, understanding and informative manner.
- Managed the secured inventory of file keys and access cards by maintaining an accurate key and card record.
- Lead the student resident check-in and checkout process including fees and charges as needed.
- Assisted the Facilities Manager with typing, filing, scheduling and other duties assigned
- Abided by the policies and procedures set forth in the desk manual as well as the community standards of the university.
Medical Assistant
Life Stages Samaritan Centers for Women
Dayton, Ohio
01.2004 - 08.2006
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Developed great rapport with doctor's, nurses and patients to ensure each patient received the best care.
- Ability to multi-task to meet and exceed expectations in a fast-paced practice.
Support Tech/ Unit Secretary
Good Samaritan Hospital Medical Center
Dayton , Ohio
06.1999 - 05.2004
- Preformed all duties of Medical Support Tech position including assisting with medical care of adult and newborn patients, preparation of high risk and Caesarian Section delivery operating rooms, implanting patient orders, charting, lab work follow ups, Vitals, charting. monitoring vital monitors, stocking of inventory and patient care needs. Assisting with new born nursery care and infant circumcisions and PKU blood draws.
- Perform all duties of Hospital Unit Secretary including greeting patients and visitors,answering calls, implementing doctor and professional staff orders, communication and needs required from various vital departments while maintaining HIPPA protocol. Ordering maintenance & housekeeping requests, effectively communicating information between patients, coworkers,and medical providers.
- Ability to maintain a professional and productive environment in high stress situations, Effectively working with all staff members to achieve goals. Work independently to assist in training of less experienced staff members.
- Member of the Unit Based Council for the Family Birthing Center - a group dedicated to encouraging all members of the unit to use effective communication and conflict resolution as well as advise the unit of any new rules, regulations, codes or policy changes to be enforced.
- Floater Support-perform all duties as needed and assist with support to other areas within the hospital.
Education
High School Diploma -
John H Patterson Cooperative High School
Dayton, OHSkills
- Document preparation
- Budget tracking
- Expense reporting
- Microsoft office expertise
- Data entry proficiency
- Calendar management
- Executive support
- Meeting planning
- Travel administration
- Mail handling
- Proper phone etiquette
- Excel spreadsheets
- Self-starter
- Email management
- Customer service
- Business administration
- Payroll
- Invoice processing
- Strong problem solver
- Advanced MS office suite
- Business correspondence
- Schedule & calendar planning
- Administrative support
- Multi-line phone proficiency
- Resourceful
- File management
Certification
- UD Connections Training - Cultivating and Encouraging Nonexempt Leaders of greater institutional knowledge and commitment. Provide the co-hort with a personal and professional development opportunity, help build community and develop nonexempt professional concerns to serve on committees and enable the ability to knowledgeably represent UD in the greater Dayton community. University of Dayton 2018-2019
- Practicing Marianist Leadership - Learning, reflection, seeking to understand, acting with compassion, focusing on task at hand and saying "yes" to where I'm called to be,trust empathy, gratitude, adaptation,faith,showing up, saying yes & saying no. University of Dayton 2018-2019 -
- Myers-Briggs Type Indicator Training - September 2018
Timeline
Administrative Assistant to the Vice President
University of Dayton Housing and Residence Life
04.2017 - 06.2024
Operations Assistant
University of Dayton
07.2008 - 03.2017
Night Receptionist
University of Dayton Housing and Residence Life
07.2006 - 04.2008
Medical Assistant
Life Stages Samaritan Centers for Women
01.2004 - 08.2006
Support Tech/ Unit Secretary
Good Samaritan Hospital Medical Center
06.1999 - 05.2004
High School Diploma -
John H Patterson Cooperative High School
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