Lara Jones
Aurora,CO
Summary
Well-qualified HR Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Walmart
11.2015 - 02.2024
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Presented professional image consistent with company's brand values.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Loaded and unloaded orders at customer's homes or locations.
Department Manager
Walmart
02.2015 - 02.2024
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
Team Leader
Walmart
08.2017 - 02.2024
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
HR Manager
Walmart
12.2019 - 02.2024
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Structured compensation and benefits according to market conditions and budget demands.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Distributed employee engagement surveys to identify areas of improvement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Processed employee claims involving performance issues and harassment.
- Motivated employees through special events and incentive programs.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Horizon High School
Brighton, CO05.2010
Skills
- Administering Disciplinary Procedures
- Performance Management
- Labor Relations Coordination
- Company organization
- Policy Enforcement
- HR software proficiency
- Employee evaluations
- Relationship Building
- Succession Planning
- Microsoft Office and Docusign
- Employee Relations
- Health benefits
- Onboarding, Training, and Development
Timeline
HR Manager
Walmart
12.2019 - 02.2024
Team Leader
Walmart
08.2017 - 02.2024
Personal Shopper
Walmart
11.2015 - 02.2024
Department Manager
Walmart
02.2015 - 02.2024
High School Diploma -
Horizon High School