Lara Kaelber
Walla Walla,WA
Summary
Qualified Admitting Representative with solid background in patient care and administrative support. Efficiently manage patient check-in and registration, ensuring seamless operations. Demonstrate strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.
Overview
10
10
years of professional experience
Work History
Patient Services Specialist
Providence St. Mary Medical Center
11.2023 - Current
- Using Epic, responsible for admitting all walk-in patients to the ED as well as patients arriving via ambulance, LifeFlight, and with law enforcement.
- Complete patient registrations, updating demographics and insurance information. Ensure patient satisfaction by providing efficient and friendly service during check-ins and registrations. Utilize insurance eligibility websites as needed.
- Provide patients with appropriate paperwork for special circumstances: Medicare admits, third-party liability encounters, victims of crimes, workers compensation, Medicaid enrollment, and Financial Assistance as appropriate.
- Communicate proactively with medical staff, security, patients, and families. Use effective communication skills, including reflective listening and de-escalation techniques; utilize these skills to promote safety in the ED.
- Exhibit flexibility and the ability to prioritize to avoid any delay in patient care. Use problem-solving skills to navigate unexpected situations, such as during Epic Downtime.
- Remain mindful of the Providence Mission, practicing patience, kindness, and empathy while maintaining boundaries.
- Train new employees on ED workflows and department processes.
- Ensure HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- In addition to working in the ED, float to the main hospital as needed to check-in and register scheduled hospital outpatient visits. Assist Supervisor with special projects, including updating / creating standard operating procedures for our department.
Shipping Manager
Chunks
06.2021 - 09.2022
- Was responsible for the ecommerce team, shipping process, and retail inventory. Pulled, verified, and packaged items for shipment.
- Helped grow the company from five people in a basement, to 20+ staff in a 1,000 sq. ft. warehouse.
- Oversaw processes for order fulfillment, packing guidelines, inventory receiving, and quality control; created documents outlining standard procedures.
- Planned and executed sales events, collaborating with Wholesale Manager to move warehouse inventory.
- Managed Shopify storefront: created product listings, wrote copy, worked with marketing to maintain brand image, oversaw product launches, and generated sales reports.
- As part of a city initiative to revive downtown Seattle, ran a three-month pop-up market: worked alongside six other vendors as the Chunks brand representative, collaboratively managing the space.
- Ran additional events, including warehouse sales, and assisted with others such as Renegade Craft. For in-person markets, responsible for inventory, merchandising, making sales, providing customer service, and set-up / tear-down.
Community Coordinator
Child's View Montessori
01.2018 - 03.2020
- Worked in Administration to manage 30 staff members across three campuses with 110 students. Helped expand the business to its third location, opening four additional classrooms.
- Ensured school met Oregon State licensing standards, including annual immunization reporting for the Department of Health.
- Managed staff schedules, timecards, PTO, and payroll. Tracked classroom budgets, staff professional development hours, and certifications using Excel.
- Built and maintained relationships with students, families, and staff. Responsible for community communication: newsletters, staff information, event details, and emergency updates.
- Created school documents, including calendars, handbooks, emergency procedures, and classroom forms.
- Facilitated staff meetings, trainings, and community workshops.
- Advocated for and implemented inclusive, anti-bias education.
- Assisted with community outreach and event planning; coordinated with outside vendors for ancillary classes and special occasions.
- Worked closely alongside the school owner on longer-term projects, such as fundraising, grant writing, and managing the staff Google platform.
Private Nanny
Larson-Husseini Family
09.2017 - 06.2018
- Worked for a family as a private nanny to their 9 year old.
- Duties included coordinating activities and schedules; providing school and sport transportation; helping with school assignments; planning outings and art projects; and assisting with general household tasks.
- Supervised weekly and while parents traveled for work. Provided additional household support by regularly caring for their dog.
Assistant Director
Cascade Summit Montessori
05.2015 - 07.2017
- Worked alongside Director as a two-person management team to operate a school of 120 students with 27 staff members.
- Ensured school met Oregon State licensing standards, including annual immunization reporting for the Department of Health.
- Administrative tasks involved staff scheduling; office organization; interviewing potential hires; touring prospective families; and providing customer service.
- Collaborated with school staff and PTA to improve the school and build community.
- Built and maintained relationships with both enrolled and prospective students and their families.
- Used an online learning management system to organize student information, schedules, and family financials.
Education
Associate Degree - Arts & Sciences
Bellevue College
01.2012
Skills
- Professionalism & ethics
- Cross-cultural sensitivity
- Patient check-in & registration
- Problem-solving
- Friendly & outgoing
- Team collaboration
- Verbal & written communication
- Multitasking & organization
- Calm & effective under pressure
- Caring & empathetic
- Healthcare systems, Epic knowledge
- Relationship building, customer service
Timeline
Patient Services Specialist
Providence St. Mary Medical Center
11.2023 - Current
Shipping Manager
Chunks
06.2021 - 09.2022
Community Coordinator
Child's View Montessori
01.2018 - 03.2020
Private Nanny
Larson-Husseini Family
09.2017 - 06.2018
Assistant Director
Cascade Summit Montessori
05.2015 - 07.2017
Associate Degree - Arts & Sciences
Bellevue College
Similar Profiles
Becky BrashearBecky Brashear
Medical Technician 2 at Providence St Mary Medical Center-Cancer CenterMedical Technician 2 at Providence St Mary Medical Center-Cancer Center
Jeffrey ChunJeffrey Chun
Emergency Department Volunteer at Providence St. Mary Medical CenterEmergency Department Volunteer at Providence St. Mary Medical Center
Micah WoodardMicah Woodard
Public Safety Officer at Providence St. Mary Medical CenterPublic Safety Officer at Providence St. Mary Medical Center
Maxmius BiddiscombeMaxmius Biddiscombe
Volunteer at KitchenFireTournamentVolunteer at KitchenFireTournament
Veronica VasquezVeronica Vasquez
CNA at Valley Residential ServicesCNA at Valley Residential Services