Lara Killen
Canastota
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
27
27
years of professional experience
Work History
Manager
Fastrac Markets
Canastota
10.2018 - 05.2025
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with local health department regulations regarding food safety standards.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant Manager
Sandy pond campground
Bourne
03.2016 - 10.2018
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.bn lol,
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Department Supervisor
Kmart, Papatoetoe
Hyannis
02.2013 - 03.2016
- Developed and implemented departmental policies and procedures.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Investigated potential problems or discrepancies reported by team members.
- Monitored department operations to ensure productivity standards were met.
- Established goals for each team member and monitored progress towards those objectives.
- Trained employees on new processes or procedures as needed.
- Resolved customer complaints in a timely manner.
- Managed inventory levels of supplies required for daily operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Pharmacy Technician
CVS Pharmacy
Hyannis
04.1998 - 07.2008
- Assisted in training new employees on pharmacy procedures.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Organized work areas so that everything was easily accessible when needed.
- Restocked shelves with new supplies of medications as needed.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Education
High School Diploma -
Dennis Yarmouth Regional High School
South Yarmouth, MA06-1993
Skills
- Employee training
- Operational strategy
- Customer service
- Budget management
- Inventory control
- Regulatory compliance
- Staff scheduling
- Safety procedures
- Schedule preparation
- Team leadership
- Time management
- Recruiting and interviewing
Websites
Timeline
Manager
Fastrac Markets
10.2018 - 05.2025
Assistant Manager
Sandy pond campground
03.2016 - 10.2018
Department Supervisor
Kmart, Papatoetoe
02.2013 - 03.2016
Pharmacy Technician
CVS Pharmacy
04.1998 - 07.2008
High School Diploma -
Dennis Yarmouth Regional High School
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