Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lara Maki

Lake Orion,MI

Summary

Driven to excel, I leveraged my expertise in business development and exceptional communication to significantly enhance territory growth and client engagement at Novartis Pharmaceuticals. Achieving a 30% sales increase at Cephalon, Inc., I mastered account administration and customer relationship development, marking a record of surpassing goals and fostering long-term client loyalty. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach.

Overview

28
28
years of professional experience

Work History

Psychiatry Account Specialist

Neurocrine Biosciences, Inc.
04.2017 - Current
  • Work cross-functionally with internal stakeholders such as RSM, RPAM, LAS's, NAS's, PAS's to identify growth opportunities and secure pull through for key accounts
  • Served as SOSL for 2 years, expanding internal network and learning and teaching Prometrics Portal to my team as well as problem-solving and trouble shooting IT and process related issues.
  • Served as RFT for one year, providing region with critical updates, product information, competitive intelligence by hosting monthly training calls and running workshops at NSM's.
  • Recognized by RSM for consistently being a team-player, always willing to help others and maintaining a positive attitude
  • Adept at creating a clear and concise path to adjudication for customers based on excellent communication skills and follow up
  • Built strong relationships with customers and pharmacies resulting in effective communication and rapid resolution to issues
  • Used critical thinking to identify issues and create solutions for customers struggling with processes
  • Learned and adapted quickly to continuous change

Senior Territory Manager

Allergan, Inc.
03.2013 - 03.2017

Promoted dry eye (Restasis) as well as glaucoma products (Lumigan, Combigan, Alphagan P.1) to Optometrists and Opthalmologists using an account based selling approach targeting the entire office in order to increase the number of prescriptions and ensure effective pull-through. Designated as the pod leader in charge of data analysis for the purpose of identifying growth opportunities as well as activities likely to influence continued growth.

*Ranked 10th in the country with Restasis growth in 2015

*Transformed an underperforming territory's rank from bottom 10% to top 50% in the first year for all promoted products.

*Recognized for the best finish in the territory in over 5 years

*Received Phoenix Award 2013 for largest growth within Eye Care Division

*Awarded Best Team Tri 3 2015 and Semester 1 2015

Territory Sales Specialist

Cephalon, Inc.
01.2011 - 12.2011

Promoted Nuvigil to Psychiatrists, Neurologists, Pulmonologists, Rhematologists and Primary Care Physicians.


*Improved territory into a rapidly producing area with a 30% increase in sales within the first five months by executing a detailed business plan targeting high-decile physicians.

Senior Sales Consultant

Novartis Pharmaceuticals
03.2005 - 12.2010

Represented multiple products to Dermatologists, Allergists, Podiatrists, Pediatricians, Geriatricians, Internists, Rheumatologists and Endocrinologists through product launches, In-services, Speaker Programs and a consultative selling approach


*Ranked #1 first half 2008 by implementing a startegic business plan targeting key customers

*Awarded National Sales Leadership Award for top 15% sales in 2007

*Territory of the Trimester Award for top 10 ranking in sales, 2006

*Trained offices and infusion centers in buy and bill process for Reclast

*Nominated as district "product expert" for Exelon Patch providing team with sales and growth strategies as well as managing managed care obstacles

*Earned Regional Manager recognition for excellent probing and closing skills

*Developed key customers into thought leaders to educated other local customers



Specialty Sales Representative

Elan Biopharmaceuticals
12.2000 - 12.2002

Promoted corticosteroids and antifungals to Dermatologists, Pediatricians and Podiatrists


*Increased marketshare of primary product to 80% in a highly saturated market by employing a bi-weekly call plan and targeting high decile customers


*Selected to serve as Marketing Liaison to corporate office, generating new promotional ideas and relaying competitive intelligence

Pharmaceutical Sales Representative

Innovex, Inc.
01.1997 - 07.1999
  • Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
  • Expanded market share by identifying potential clients and successfully converting them to long-term customers.
  • Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.

Education

Bachelor of Science - International Relations

Michigan State University
East Lansing, MI

Skills

  • Account Administration
  • Customer relationship development
  • Document Management
  • Microsoft Office proficiency
  • Customer Engagement
  • Billing resolutions
  • Client Engagement
  • Territory Growth
  • Business Development
  • Excellent Communication

Timeline

Psychiatry Account Specialist

Neurocrine Biosciences, Inc.
04.2017 - Current

Senior Territory Manager

Allergan, Inc.
03.2013 - 03.2017

Territory Sales Specialist

Cephalon, Inc.
01.2011 - 12.2011

Senior Sales Consultant

Novartis Pharmaceuticals
03.2005 - 12.2010

Specialty Sales Representative

Elan Biopharmaceuticals
12.2000 - 12.2002

Pharmaceutical Sales Representative

Innovex, Inc.
01.1997 - 07.1999

Bachelor of Science - International Relations

Michigan State University
Lara Maki