Lara Ogunmuyiwa
B
Lawrenceville,GA
Summary
Organized and dependable relationship management officer with years of experience in banking and customer service roles successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Caregiver
Hirecall Agency
Lawrenceville, GA
02.2021 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Relationship Officer
Skye Bank Plc
Lagos, Lagos Nigeria
09.2014 - 12.2016
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Supported Type team in implementing sales tactics and achieving growth objectives and sales targets.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Facilitated meetings and discussions between client and bank team.
- Maintained and built close relationships with customers through regular contact and visits.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Package loans for customers, manage them to make sure they pay as at when due and also do recovery when necessary
Customer Care Officer
Skye Resources Plc
Lagos, Lagos Nigeria
06.2010 - 09.2014
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Communicated with customers to identify needs and expectations.
- Kept accurate records of all customer interactions and transactions.
- Conducted surveys to determine customer opinion of products and services.
- Offered free products or services to pacify irate or unsatisfied customers.
- Process customer cash withdrawals and cash deposits
- Helps with problems with online banking.
- Helps with cheque deposits .
Education
High School Certificate -
05.1999 - 05.2002
Bachelor's - Economics
01.2010 - 03.2013
Skills
Managing of Bank customers
Fluent in [Language]
Equity and Fixed Income Markets
Service supportk
Loans
Relationship building and management
Financial services
Timeline
Caregiver - Hirecall Agency
02.2021 - Current
Relationship Officer - Skye Bank Plc
09.2014 - 12.2016
Customer Care Officer - Skye Resources Plc
06.2010 - 09.2014
Irgib Africa University - Bachelor's , Economics
01.2010 - 03.2013
School of Sciences - High School Certificate ,
05.1999 - 05.2002