Lara Ogunmuyiwa

Work History

Hirecall Agency

Lawrenceville, GA

02.2021 - Current

Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Provided safe mobility support to help patients move around personal and public spaces.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Transported individuals to events and activities, medical appointments, and shopping trips.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Skye Bank Plc

Lagos, Lagos Nigeria

09.2014 - 12.2016

Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Monitored, followed-up and escalated cases to meet customer response commitments.
Supported Type team in implementing sales tactics and achieving growth objectives and sales targets.
Facilitated meetings and discussions between clients, sales and delivery teams.
Facilitated meetings and discussions between client and bank team.
Maintained and built close relationships with customers through regular contact and visits.
Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Package loans for customers, manage them to make sure they pay as at when due and also do recovery when necessary

Skye Resources Plc

Lagos, Lagos Nigeria

06.2010 - 09.2014

Coordinated timely responses to online customer communication and researched complex issues.
Evaluated interactions between associates and customers to assess personnel performance.
Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
Collected customer information and analyzed customer needs to recommend potential products or services.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Provided customers with updates and periodic statements on service developments and changes in trends.
Communicated with customers to identify needs and expectations.
Kept accurate records of all customer interactions and transactions.
Conducted surveys to determine customer opinion of products and services.
Offered free products or services to pacify irate or unsatisfied customers.
Process customer cash withdrawals and cash deposits
Helps with problems with online banking.
Helps with cheque deposits .