Hi, I’m
Lara Oliveira
Duluth,GA
Summary
Ambitious and motivated to learn many skills and ways I can help others so they can feel satisfied with the service that's being preformed. Experienced with communicating with clients through the phone that go from situations that are tedious to deal with to simple fixes. Ready to bring in energy, positivity, good work ethic, and enthusiasm into the work space I'll be in.
Overview
5
years of professional experience
Work History
Paradise South Of The BorderMarietta, GA
Server
07.2023 - Current
Job overview
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Checked food before serving it to customers.
PiastraMarietta, GA
Hostess
01.2023 - 04.2024
Job overview
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Maintained a clean and organized dining area.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted servers in bussing tables when needed during busy periods.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Provided excellent customer service by anticipating customer needs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Answered telephone to provide dining information and take reservations.
Boston's Gourmet Pizza
Host
05.2022 - 12.2022
Job overview
- Took reservations over phone and in person.
- Managed incoming calls during busy shifts.
- Answered telephone to provide dining information and take reservations.
- Processed payments from customers using a POS system.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Notified server after seating parties in section to facilitate prompt service.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Provided customers with accurate wait times and monitored waiting list.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Noice MoreiraMarietta, GA
House Cleaning Helper
08.2019 - 05.2022
Job overview
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Swept, mopped and sanitized wooden and tile floors.
- Vacuumed carpets, furniture, and upholstery.
- Emptied trash cans and replaced liners.
- Dusted furniture, fixtures, and other surfaces.
- Provided excellent customer service when interacting with customers or colleagues.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Reported any damages or repairs needed to supervisor immediately.
- Followed established health codes while performing duties.
- Reduced cleaning time significantly while maintaining company quality standards.
Education
Sprayberry High SchoolMarietta, GA
High School Diploma
05-2022
University Overview
- Employability Soft Skills Seal Recipient
- Biliteracy Diploma Seal Recipient
- International Skills Seal Recipient
- Pathway Skills Seal Recipient
- Sociedad Honoraria Hispanica Seal
- Diploma de Español como Lengua Extranjera Nivel B1 Recipient
- 3.98 GPA
- Member of Spanish Honor Society, 2022
Skills
- Food Running
- Order Management
- Cash Handling
- Fluent in Spanish, Portuguese, and English
- Active Listening
- Microsoft Word
- Planning
- Friendly, Positive Attitude
- First Aid/CPR
- Customer Service
- Upselling
- Time management
- Complaint Handling
Languages
Spanish
Native/ Bilingual
Portuguese
Full Professional
Timeline
Server
Paradise South Of The Border
07.2023 - Current
Hostess
Piastra
01.2023 - 04.2024
Host
Boston's Gourmet Pizza
05.2022 - 12.2022
House Cleaning Helper
Noice Moreira
08.2019 - 05.2022
Sprayberry High School
High School Diploma
Similar Profiles
Ciara GrayCiara Gray
Social Media Marketing Manager at South of the BorderSocial Media Marketing Manager at South of the Border
Greg SellandGreg Selland
Sales Support Associate at Border to Border Sales, Inc.Sales Support Associate at Border to Border Sales, Inc.
Christine AyalaChristine Ayala
TIME & EXPENSE PROCESSOR at Bristol Myers Squibb – Formerly <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Mirati</span> Therapeutics – Contractor with <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Vaco</span> LLC / Talent Solutions FirmTIME & EXPENSE PROCESSOR at Bristol Myers Squibb – Formerly <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Mirati</span> Therapeutics – Contractor with <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Vaco</span> LLC / Talent Solutions Firm
Hugo PinedaHugo Pineda
Program manager at Century Fire ProtectionProgram manager at Century Fire Protection
DENISE PRUITTDENISE PRUITT
Insurance Claims Specialist at ASSURANT SPECIALTY PROPERTYInsurance Claims Specialist at ASSURANT SPECIALTY PROPERTY