Lara Quimquim
Coral Springs,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Remote Call Center Representative
TriNet HR
06.2023 - Current
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Met customer call guidelines for service levels, handle time and productivity.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Contributed to team meetings by offering insights into potential process improvements or sharing successful strategies for customer engagement.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Sought ways to improve processes and services provided.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
Receptionist
Man Cave For Men
09.2021 - 06.2023
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Routed incoming mail and messages to relevant personnel without delay.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Maintained visitor log for entering and leaving facility for security purposes.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled office meetings and client appointments for staff teams.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cashier
Dunkin' Donuts
02.2019 - 09.2021
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Stocked, tagged and displayed merchandise as required.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Used POS system to enter orders, process payments and issue receipts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Salem High School
Salem, MA05.2021
Skills
- Quality Assurance
- Customer Account Management
- Performance Improvement
- Communicating with clients
- Call Documentation
- Goal-Oriented
- Typing Speed
- Multi-Line Phone Systems
- Calm and Professional Under Pressure
- Computer Skills
- Computer Proficiency
- Customer Service
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Remote Call Center Representative
TriNet HR
06.2023 - Current
Receptionist
Man Cave For Men
09.2021 - 06.2023
Cashier
Dunkin' Donuts
02.2019 - 09.2021
High School Diploma -
Salem High School
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