Lara Robinson
Warsaw,KY
Summary
Accomplished Warehouse Lead and Manager with a proven track record at The United States Playing Card Company and Johnnys Car Wash. Expert in shipping and receiving, excels in team building, and significantly improved operational efficiency. Skilled in fostering customer relationships and mentoring teams to exceed performance standards. Demonstrates exceptional professionalism and decision-making abilities.
Overview
14
14
years of professional experience
Work History
Warehouse Lead
The United States Playing Card Company
01.2019 - Current
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Trained employees on equipment operation and safety protocols.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Oversaw daily operations and shipping and handling processes.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Supervised warehouse operations by managing employees during shifts.
- Maintained top performance standards while working in hot warehouse environment.
Manager
Johnnys Car Wash
01.2011 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Information Technology
Gateway Community College
Edgewood, KYSkills
- Shipping and receiving
- Materials management experience
- Stock control
- Warehouse Operations
- Supervisory Experience
- Customer Service
- Professionalism
- Operate forklifts
- Goal Setting
- Safety Procedures
- Team building
- Safety processes and procedures
- Exceptional time management skills
- Inventory Replenishment
- Decision-Making
- Professional Demeanor
- Customer Relationships
- Mentoring and training
- Teamwork and Collaboration
- Dependable and reliable
Timeline
Warehouse Lead
The United States Playing Card Company
01.2019 - Current
Manager
Johnnys Car Wash
01.2011 - 01.2019
No Degree - Information Technology
Gateway Community College
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