Lara Russo
Howell,NJ
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Secretary
Lakewood Early Childhood Center
Lakewood, NJ
07.2021 - Current
- Places all purchase order’s through systems 3000
- Directly responsible for handling all inbound calls, addressing and resolving all concerns and inquiries
- Maintains students information on real time
- Responsible for submitting monthly QSAC report to superintendent
- Submits weekly walkthrough report
- Manage the daily attendance log ensuring all coverages
- Submits meal count daily
- Transfers calls to proper individual and/or department as needed
- Mails student report cards, and other necessary forms
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Types up and contributes to school newsletter
- Maintains records of student absences
- Sorts and distributes mail delivered to school campus
- Contacts parents in the event of student illness or behavioral issues
- Uses computer database or filing system to update records as necessary
- Provides administrative support to supervisor or other upper level administrator as needed.
- Provided clerical support to employees by copying, faxing and filing documents.
- Communicated with distribution company's via phone and email to confirm deliveries and respond to inquiries.
School Aide/ Outreach Assistant
FDR High School
Brooklyn, NY
01.2017 - 07.2021
- Switchboard: Answer all incoming calls to the main FDR call line, record and manage all call out messages
- Responsible for FDR Staff Attendance: Manage the daily attendance log ensuring all coverages
- Arranging coverages on a need to basis when situations arise
- Enter all absences of pedagogy and support staff
- Maintaining Mail: Sort all incoming and outgoing mail
- Contact students and parents to go over grades and attendance
- Assist parents with parent portal accounts.
- Maintained head count and attendance sheets.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Reported on student progress, behavior and social skills to parents.
PTA Volunteer
PS 95
Brooklyn, NY
01.2016 - 01.2017
- PTA Finances: Responsible for all finance accounts Payable, Accounts Receivable, Invoice,
- Budget, Deposits to ensure proper records for bookkeeping
- Events Organizer and Volunteer
- Fundraising meetings chair
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
School Representative
CEC DISTRICT 21
Brooklyn, NY
01.2015 - 01.2016
- Collaborate and partner with school principle to coordinate logistics for upcoming events
- Set funding goals
- General meeting representative
Receptionist
Asset Financial Staffing
Manhattan, NY
01.2012 - 06.2014
- Excelled in a role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency
- Demonstrated proficiencies in telephone and front desk reception within a high volume environment
- Satisfied customers dealing with high stressful situations, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts
- Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Education
Borough Manhattan Community College
2004
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New Utrecht Highschool
2003
Skills
- Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint
- (70 WPM)
- Customer Service, Filing, Database & Records
- Word, Excel, Outlook, Realtime, Systems 3000, Google Docs
- Strong Organizational Skills
- Computers and Technology
- Appointment Coordination
- Office Supplies and Inventory
- Cash Drawer Management
- Remote Conferencing
- Payroll Assistance
Timeline
Administrative Secretary
Lakewood Early Childhood Center
07.2021 - Current
School Aide/ Outreach Assistant
FDR High School
01.2017 - 07.2021
PTA Volunteer
PS 95
01.2016 - 01.2017
School Representative
CEC DISTRICT 21
01.2015 - 01.2016
Receptionist
Asset Financial Staffing
01.2012 - 06.2014
Borough Manhattan Community College
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New Utrecht Highschool
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