Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lara Sac

Anchorage,AK

Summary

Versatile and dynamic professional with a proven track record at RavnAlaska, excelling in high-stress environments through exceptional problem-solving and flexibility. Renowned for enhancing customer satisfaction and safety, leveraging skills in vehicle knowledge and empathy. Achieved notable loyalty and efficiency, demonstrating a commitment to excellence and continuous improvement.

Overview

7
7
years of professional experience

Work History

Parking Lot Attendant

ALASKA VALET PARKING
01.2024 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Flight Attendant

RAVNALASKA
03.2019 - 11.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Customer Service Representative

PENAIR
04.2018 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

FRONT DESK AGENT

HILTON ANCHORAGE
08.2017 - 05.2018
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

No Degree - COMPUTER TECHNOLOGY

DATACOM INSTITUTE
PHILIPPINES
04-2012

Skills

  • Safe driving
  • Punctuality
  • Flexibility
  • Vehicle knowledge
  • Memory retention
  • Valet services
  • Money handling
  • Effective problem solving
  • Cash handling expertise
  • Professional appearance
  • Vehicle safety
  • Time management
  • Multitasking Abilities

Languages

FILIPINO
Full Professional

Timeline

Parking Lot Attendant

ALASKA VALET PARKING
01.2024 - Current

Flight Attendant

RAVNALASKA
03.2019 - 11.2023

Customer Service Representative

PENAIR
04.2018 - 02.2019

FRONT DESK AGENT

HILTON ANCHORAGE
08.2017 - 05.2018

No Degree - COMPUTER TECHNOLOGY

DATACOM INSTITUTE

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Lara Sac