Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Lara Schenk

Golf Hospitality
St. George,UT

Summary

Dynamic and dedicated professional with exceptional customer service experience at Coral Canyon Golf Course. Skilled in multitasking and effective upselling, consistently enhancing guest satisfaction. Presents a positive, upbeat and friendly attitude. Known for maintaining a calm demeanor under pressure while fostering positive relationships with patrons. Values a strong work ethic. Committed to being reliable, dependable, versatile, flexible and adaptable. Committed to regulatory compliance and delivering outstanding service in high-volume environments.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server/Bartender

Coral Canyon Golf Course
08.2023 - 05.2024
  • Ensured prompt, courteous and enthusiastic service to patrons.
  • Greeted each guest with a positive, upbeat and outgoing welcome.
  • Demonstrated strong multitasking skills by managing multiple tables and guests simultaneously without compromising service quality.
  • Trained in wine and beer service.
  • Knowledgeable about popular and classic cocktails.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Operated POS terminals to input orders, manage bills, calculate totals and handle cash.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, and ensured the server areas were stocked before, during and after shifts.
  • Maintained cleanliness, neatness and organization of all areas for an enjoyable guest experience.
  • Complied with health and sanitation practices and procedures.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated patient and thorough attention to details.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Answered phones to take reservations or to-go orders, and by greeting, seating and thanking guests.
  • Maintained professionalism and provided exceptional service.

Education

Bachelor's Equivalent - Marketing With Emphasis On Hospitality

University of Utah
Salt Lake City, UT

Skills

  • Exceptional customer service
  • Strong work ethic
  • Positive guest interactions
  • Service prioritization
  • Task prioritization
  • Cash handling
  • Multitasking and organization
  • Professional appearance
  • Critical thinker
  • Calm demeanor / Cool under pressure
  • Adaptable and flexible
  • Reliable and responsible
  • High energy and stamina
  • Leadership
  • Regulatory compliance
  • Time Management
  • Effective customer upselling
  • Excellent communication / Active listener
  • Team player / Work well with others

Certification

  • ServSafe Food Handler's Certification
  • ServSafe On-Premise Alcohol Seller/Server Certificate

Interests

  • Playing Golf
  • Hiking
  • I participate in various sports activities for physical activity and camaraderie,
  • I participate in low-impact exercises to strengthen core muscles
  • Volunteering
  • Fundraising Events
  • Fashion and Style
  • Reading
  • Adventure Travel


Timeline

Server/Bartender

Coral Canyon Golf Course
08.2023 - 05.2024

Bachelor's Equivalent - Marketing With Emphasis On Hospitality

University of Utah

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Lara SchenkGolf Hospitality