Lara Segredo
Melbourne
Summary
Experienced and dedicated individual with diverse skillset in administrative tasks, customer service, product development and project execution. Natural problem solver, effective and eloquent communication skills. Always offering a positive attitude while finding solutions for meeting both immediate and long term goals. Looking to further my knowledge as well as contribute substantial growth to the companies end goals.
Overview
15
15
years of professional experience
Work History
Medical Customer Service Specialist
Health First Health Plans
01.2023 - Current
- Proficient in Epic, Microsoft Teams, 8x8 Agent Workspace, AWD software, Amisys Advance, Express Scripts, Healthtrio Connect, MHK Medhok, PCIpal, Instamed, OTC Network, and Market Prominence.
- Strong verbal and written communication skills are needed to convey information clearly and effectively to customers.
- Ability to listen attentively to customer concerns and inquiries, ensuring that they feel heard and understood.
- Proficiency in identifying issues and providing solutions quickly and efficiently.
- Capacity to understand and relate to customers' feelings and perspectives, fostering a positive relationship.
- Familiarity with customer service software, CRM systems, and remote communication tools (like chat, email, and video conferencing).
- Ability to prioritize tasks and manage time effectively in a remote work environment, to handle multiple inquiries.
- Flexibility to adjust to changing processes, technologies, and customer needs.
- Skills in handling difficult situations and complaints diplomatically, turning negative experiences into positive outcomes.
- In-depth understanding of the company's products or services is necessary to provide accurate information and assistance.
- Ability to work well with remote teams, using collaboration tools to communicate, and share information effectively.
- Careful attention to customer information and inquiries is necessary to ensure accuracy in responses.
- Ability to work independently, without direct supervision, staying productive, and focused on tasks.
- Awareness and respect for diverse backgrounds and perspectives, especially in global customer interactions.
- Assisted members with inquiries regarding health plan benefits and coverage.
- Educated clients on claims processes and required documentation.
- Handled member complaints and resolved issues effectively and efficiently.
- Maintained detailed records of member interactions and inquiries in the system.
Product Development Manager
Plantas y Flores
Miami
01.2019 - 01.2023
- Oversaw the complete product development lifecycle from concept through production. Engaged closely with team including brand manager, graphic designer and logistics manager to understand product vision and define product strategies.
- Worked with brand manager to define and develop business cases for new products. Supervised internal product knowledge base for all products.
- Demonstrated product features to customers and answered questions. Created inspiration sheets to meet branding and marketing guidelines for specific product development.
- Exercised final say for product photography and packaging.
- Balanced company objectives and customer desires when formulating pricing strategies.
- Directed preparation of marketing collateral, including samples, photographs and packaging options.
- Managed logistics and helped coordinate proper packaging.
Floral Design and Marketing Admin
The Gems Group
01.2017 - 01.2019
- Worked with a team in preparing and producing floral arrangements to meet customer specifications.
- Communicated clearly and effectively with different departments to determine the final procedure and protocol. Ordered and maintained floral inventory and supplies.
- Utilized expert communication skills to collaborate with the team in designing mixed bouquets and consumer bunches to meet requirements.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral bouquets and arrangements.
- Participated in client consultations to discuss floral designs for special occasions. Stayed current on latest floral trends and supplier products by conducting careful research.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Paralegal Admin
Gonzalez & Rodriguez, PL
01.2011 - 01.2016
- Conducting legal research through Find Law software.
- Drafted legal documents such as contracts, wills, complaints, answers, requests, and affidavits.
- Communicate with clients, witnesses, experts, and attorneys.
- Organize case files, maintain records, and track deadlines.
- Transcribe and edit legal documents, and scan, copy, organize, file, and fax them.
- Answer phones, transfer calls and prioritize clients based on timely needs.
- Coordinate and adjust Attorney's calendars as necessary.
- Created and kept a careful filing system of all physical and digital documents including but not limited to case files, exhibits, supporting documents and case history filings.
Education
Professional Floral Design Certification -
AIFD
01.2016
Associates Degree - Mass Communications
Miami-Dade College
01.2012
Skills
- Organizational skills
- Epic software
- Healthcare compliance
- Issue resolution
- CRM systems
- Remote communication
- Record keeping
- Team collaboration
- Diplomatic conflict resolution
- Strong interpersonal skills
- Claims investigation
- Medical terminology proficiency
- Critical thinking
- Time management
- Verbal communication
- Written communication
- Customer service etiquette
- Problem solving
- Bilingual in Spanish and English
- Microsoft Office proficiency
- Attention to detail
- Resource utilization
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Medical Customer Service Specialist
Health First Health Plans
01.2023 - Current
Product Development Manager
Plantas y Flores
01.2019 - 01.2023
Floral Design and Marketing Admin
The Gems Group
01.2017 - 01.2019
Paralegal Admin
Gonzalez & Rodriguez, PL
01.2011 - 01.2016
Professional Floral Design Certification -
AIFD
Associates Degree - Mass Communications
Miami-Dade College
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