Lara Wert
Mason,OH
Summary
Accomplished Learning Facilitation Professional with a proven track record at Humana, adept at designing impactful training modules and enhancing learning strategies. Excelled in fostering collaborative environments and leveraging analytical skills to improve training effectiveness. Known for a detail-oriented approach and a positive attitude, significantly contributing to team and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Learning Facilitation Professional 2
Humana
01.2022 - Current
- Designed 5 training modules, both computer based and instructor led, along with Facilitator Guides for the Pharmacy Trainer Certification Curriculum and Specialty PCC Call Center Medicare Prescription Plans upskill training.
- Updated and republished 21 computer based annual compliance training modules for Specialty Pharmacy.
- Created personal training materials which reinforce learning objectives, close gaps in learning, and assist in implementation of changes to departmental processes.
- Planned, coordinated, and implemented all aspects of training programs and curricula across more than 78 classes for various departments within Specialty Pharmacy.
- Fostered an environment conducive to learning and adapted learning strategies based on the needs of each class.
- Monitored training progress and collaborated with leadership in real time to ensure training goals were attained.
- Analyzed course materials to gauge effectiveness and incorporate additional tools or materials where needed.
Clinical Programs Production Team Lead
Humana
12.2016 - 01.2022
- Assisted management with new hire activities (hiring, onboarding, paperwork, access requests).
- Provided training for 6 new team leads focused on team management, workflow, reporting, and various tasks as assigned.
- Managed daily operations for the Quality Network Specialty Medication Adherence team of 11 associates . Developed training materials, process documents. Coordinated and facilitated team huddles.
- Collaborated with other Specialty departments to develop processes and resolve workflow issues within ScriptMed.
- Researched and analyzed data for internal reporting purposes.
- Compiled data for daily, weekly, monthly, and yearly reports to senior leadership.
- Coordinated and directed technician training for intradepartmental moves.
Clinical Programs Subject Matter Expert/Clinical Pharmacy Technician
Humana
10.2015 - 12.2016
- Provided assistance to more than 50 team members across 3 sites for various issues related to job function, department processes, and phone or system issues.
- Assisted Team Lead with coaching opportunities by identifying and providing documentation for areas of improvement.
- Conducted training for new pharmacy technician associates.
- Assumed oversight of team members during absence of department leadership,
- Ensured optimum production flow by minimizing pharmacist idle time on phones, utilizing various strategies.
- Interfaced with members to offer comprehensive medication reviews and facilitated completion by either directly transferring to pharmacist or scheduling an appointment.
- Utilized Humana systems including Inspire, E-Post, Canvas, and CCP for checking member eligibility, member consent, and documentation purposes.
Clinical Services Pharmacy Technician
Humana Pharmacy
09.2014 - 10.2015
- Interacted with 30-50 members per day via telephone to effectively resolve issues, both clinical and non-clinical, during and after the prescription filling process.
- Collected and entered broad based information required for timely and accurate processing of prescription orders and per documentation requirements for approximately 30-50 accounts per day.
EasyFill Pharmacy Retail Network Super Trainer/Lead Technician
Kroger Pharmacy #29331
09.2008 - 09.2014
- Trained pharmacy staff of 18 retail stores on use of EPRN prescription filling system in an in-person classroom setting.
- Supervised proper installation of EPRN computer and labeling equipment in Mid Atlantic District A stores.
- Assisted pharmacy staff with transition to EPRN at store level and provided continued support.
- Provided one-on-one additional support to ensure pharmacist efficiency in EPRN.
- Conducted on the job training for new pharmacy technicians, interns, and pharmacists.
- Assisted pharmacist with prescription filling process.
- Resolved prescription issues by communicating with physicians and nursing staff.
- Resolved third party adjudication issues by contacting insurers to obtain overrides and initiate prior authorizations.
- Managed $225,000 inventory to minimize shrink and maintain goal within $5,000.
- Promoted increased sales and customer satisfaction by identifying patients who would benefit from other pharmacy services including immunizations, comprehensive medication reviews, and medication therapy management.
Education
Vocational Nursing Program Certificate - Licensed Vocational/Practical Nurse
Weatherford College
Weatherford, TX05.1997
Skills
- Results Driven Educator
- Analytical Thinker
- Detail Oriented
- Problem Solver
- Self Motivated
- Strong Team Player
- Excellent Written/Verbal Communicator
- Friendly, Positive Attitude
Profiencies
· Articulate 360
· Captivate
· Microsoft Office 365
· SnagIt
· Kahoot!
· Cornerstone on Demand LMS
Certification
- Nationally Certified Pharmacy Technician (CPhT), PTCB, March 2024
- Instructional Design Certificate, ATD, July 2023
Accomplishments
- Facilitated over 78+ learning sessions with 550+ learners across multiple Specialty Pharmacy teams.
- Updated and uploaded 21 Annual Compliance CBT modules.
- Collaborated with 2 Specialty PCC Leaders resulting in the design and publication of the Medicare Prescription Plans Revisited CBT.
- Designed 4 PowerPoint Presentations and Facilitator Guides for the Pharmacy Trainer Certification Curriculum and co-facilitated the pilot class.
- Designed and presented The Pharmacy Technician Role PowerPoint to the Pharmacy Learning Design Team under Angela Nix.
Timeline
Learning Facilitation Professional 2
Humana
01.2022 - Current
Clinical Programs Production Team Lead
Humana
12.2016 - 01.2022
Clinical Programs Subject Matter Expert/Clinical Pharmacy Technician
Humana
10.2015 - 12.2016
Clinical Services Pharmacy Technician
Humana Pharmacy
09.2014 - 10.2015
EasyFill Pharmacy Retail Network Super Trainer/Lead Technician
Kroger Pharmacy #29331
09.2008 - 09.2014
- Nationally Certified Pharmacy Technician (CPhT), PTCB, March 2024
- Instructional Design Certificate, ATD, July 2023
Vocational Nursing Program Certificate - Licensed Vocational/Practical Nurse
Weatherford College
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