Lara Yehia
Upland,CA
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Highly motivated with a desire to take on new challenges.
Strong work ethic, adaptability, and exceptional interpersonal skills. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hostess / Take Out Specialist
Yard House
08.2023 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted incoming guests to escort to assigned dining area and present menus
- Greeted guests and gathered information to seat groups or place on waitlist
- Took orders from customers over the phone and in person
- Answered customer inquiries regarding menu items, pricing, and availability
- Processed payments for orders with cash, credit cards, or other payment methods
- Provided excellent customer service by greeting customers warmly and addressing their needs promptly
- Followed health and safety guidelines when preparing food for customers
- Operated cash register to receive payments and issue change with high degree of accuracy
- Clearly communicated additional meal requirements, allergies, dietary needs and special requests to kitchen
- Entered order details into system and inputted updates accordingly
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
Front Desk/ Front Floor Manager
Flooring Mart
09.2021 - 05.2022
- Answered phone inquiries and coordinated with staff to fulfill customer requests
- Organized showroom
- Stayed up-to-date on extensive company products and services
- Prepared customers' files and estimates
- Greeted visitors to provide information and direct to appropriate personnel
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Mentored employees in management of complex issues and difficult customers
- Followed up with existing customers to generate new prospective buyers through referrals
- Managed customer complaints and rectified issues to complete satisfaction
- Supervised front desk operations, enabling guests to receive superior customer service
- Created and optimized employee schedules for shift coverage
- Managed inventory and stock levels in coordination with purchasing and receiving department
- Assessed team member performance and developed improvement plans for weak points
- Organized and updated schedules to optimize coverage for expected customer demands
- Established effective employee schedules to meet expected customer demands
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
Dietetic Intern
Bahman Hospital
03.2021 - 07.2021
- Learned scientific principles and hands-on food preparation skills in kitchens, laboratories and processing facilities
- Attended conferences and webinars
- Treated patients and team members with dignity and respect
- Followed dietary procedures in accordance with established policies
- Served food and snacks according to planned menu and patients' diet orders
- Improved patient nutritional outcomes by conducting thorough dietary assessments and creating tailored meal plans.
- Educated patients on the importance of proper nutrition, resulting in increased adherence to dietary recommendations and improved health outcomes.
- Expanded knowledge of specialized diets for various medical conditions, allowing for the creation of targeted meal plans that aligned with each patient''s unique needs.
Designated Server Trainer
The Cheesecake Factory
09.2015 - 05.2019
- Helped customers find specific products, answered questions and offered product advice
- Acknowledging all menu items
- Providing professional reception and service to customers
- Completed a training course of being a designated trainer within the company
- Providing a daily detailed end-of-the-day report of sales, inventory, and average customer number to the management
- Assisting managers-on-duty with daily task reports, such as sales check, inventory, opening and closing duties, and accountability
- Provided exceptional service to high volume of daily customers
- Instructed new staff members on food handling procedures and service techniques
- Educated waiters on menu, memorization strategies and how to convey information clearly
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Calculated charges, issued table checks and collected payments from customers
- Explained goals and expectations required of trainees
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status
- Monitored, evaluated and recorded training activities or program effectiveness
Education
Master of Science - Applied Nutrition
University of New England
Biddeford, MEDietetic Intern
Bahman Hospital
07.2021
Bachelor Of Science - Nutrition and dietetics
Lebanese International University
High School Diploma -
Rafic Hariri High School
07.2013
Skills
- Critical Thinking
- Leadership
- Guest Engagement
- Customer service expertise
- Effective Multitasking
- Problem-Solving
- Organization Skills
- Reliable and Punctual
- Microsoft Office Suite
- Customer Service-Oriented
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Attention to Detail
- Team Collaboration
- Hospitality Services
- Verbal and Written Communication
- Employee Training
- Ability to multi-task and take initiative in daily and weekly tasks
- Thrive to work in a fast-paced environment
- Positive and professional
- Payment Processing
- Menu knowledge
- Detail Oriented
- Safe Food Handling
- Takeout order processing
- Phone Etiquette
- Professional Appearance
- Computer Skills
- Patience and Empathy
Certification
- Certified Dietitian Nutrition Coach, Tony Stephan, RD - 2021
- Food Handler Training from San Bernardino County - 2023
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Hostess / Take Out Specialist
Yard House
08.2023 - Current
Front Desk/ Front Floor Manager
Flooring Mart
09.2021 - 05.2022
Dietetic Intern
Bahman Hospital
03.2021 - 07.2021
Designated Server Trainer
The Cheesecake Factory
09.2015 - 05.2019
Master of Science - Applied Nutrition
University of New England
Dietetic Intern
Bahman Hospital
Bachelor Of Science - Nutrition and dietetics
Lebanese International University
High School Diploma -
Rafic Hariri High School