Lara Claudy

• Oversaw daily care, schedules, and logistics for children in a fast-paced household.
• Acted as the central communication point between parents, teachers, and healthcare providers.
• Maintained calm, solution-based communication during stressful and emergency situations.
• Coordinated multiple activity calendars, maintained routines, and ensured child safety protocols.

• Supported the logistics of large events and productions, working closely with clients, vendors, and team members.
• Contributed to scheduling, team direction, and role assignments on music video sets, photo shoots, and promotional events.
• Trained and supervised junior staff, ensured event adherence to timelines and procedures, and liaised directly with clients and partners.

• Led daily operations for a high-volume customer service business, balancing client needs, staff schedules, and logistics.
• Managed inventory, materials, and coordinated delivery and order fulfillment for timely results.
• Scheduled and confirmed client orders, proactively followed up, and resolved issues to improve the customer experience.
• Maintained and improved onboarding materials, trained new team members to accelerate ramp-up, and drove compliance with procedures.
• Maintained the company's online presence and client communications, increasing engagement rates.
• Ensured day-to-day staff and process compliance with company and safety policies.

Key Achievement: Improved order fulfillment, decreased complaints, and increased repeat business, leading to overall higher customer satisfaction.